Client Resolution Specialist

Adeedo • Brea, CA

3d • Onsite

About The Position

The Client Resolution Specialist is an in-person, full-time, non-exempt position at the Service Champions Branch in Brea, California. Reporting to the Client Services Manager, this role handles client concerns and escalations, coordinates resolution efforts across internal and external stakeholders, and helps ensure clients receive timely, satisfactory solutions. The position calls for strong customer service, sound judgment, multitasking, and clear communication in a fast-paced environment. The schedule varies between 7:00 AM and 8:00 PM, Monday through Saturday, based on business needs.

Adeedo! Drains, Plumbing, Heating & Air is a Los Angeles plumbing and HVAC business serving Southern California since 1949. The company describes its workplace as supportive, inclusive, and focused on teamwork and employee satisfaction, and states that it is an equal-opportunity employer.

Requirements

• Dedicated to providing superior customer service.
• Exceptional phone and interpersonal skills.
• Exceptional written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced, deadline-driven, multidisciplinary environment.
• Strong judgment and the ability to make sound business decisions and resolve issues clearly, calmly, and diplomatically.
• Ability to talk and type accurately, with a typing speed of at least 40 words per minute.
• Proficiency in Microsoft Word, Outlook, and Excel.
• Availability to work a variable schedule between 7:00 AM and 8:00 PM, Monday through Saturday, based on business needs.
• Ability to sit for extended periods.
• Accurate speech, hearing, and listening abilities.

Responsibilities

• Handle incoming client escalations and coordinate resolution efforts with internal and external stakeholders, ensuring ownership, action items, and communications are fulfilled.
• Resolve client escalations to the client’s satisfaction within agreed timelines.
• Proactively escalate cases that may exceed established timelines.
• Identify coaching opportunities, process improvements, and system issues and share them with appropriate parties.
• Use the CRM to document activities accurately and properly.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Monthly performance-based incentives.
• Overtime opportunities.
• 401(k) retirement plan with company match.
• Paid time off, including vacation, holidays, and sick leave.
• Ongoing training and development opportunities for professional growth and advancement.
• Supportive, inclusive, and dynamic work environment focused on teamwork and employee satisfaction.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed