Client Resolution Specialist

Service Champions • Brea, CA

3d • Onsite

About The Position

The Client Resolution Specialist is an in-person, full-time, non-exempt position based at the Service Champions Branch in Brea, California. Reporting to the Client Services Manager, this role works directly with clients in a fast-paced environment to address concerns, coordinate timely solutions, and support a positive customer experience. The position requires sound judgment, problem-solving, multitasking, and clear, diplomatic communication.

Requirements

• Dedication to providing superior customer service.
• Exceptional phone and interpersonal skills.
• Exceptional written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced, deadline-driven, multidisciplinary environment.
• Strong judgment and ability to make sound business decisions and resolve issues clearly, calmly, and diplomatically.
• Ability to talk and type accurately, with a typing speed of at least 40 words per minute.
• Proficiency in Microsoft Word, Outlook, and Excel.
• Availability to work a variable schedule between 7:00 AM and 8:00 PM, Monday through Saturday, based on business needs.

Responsibilities

• Handle incoming client escalations and coordinate resolution efforts with internal and external stakeholders, ensuring issue ownership, action items, and communications are fulfilled.
• Resolve client escalations to the client's satisfaction within agreed-upon timelines.
• Proactively and promptly escalate issues that may exceed established timelines.
• Identify coaching opportunities, process improvements, and system issues and share them with the appropriate parties.
• Use the CRM to document all activities properly and accurately.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Monthly performance-based incentives.
• Overtime opportunities.
• 401(k) retirement plan with company match.
• Generous vacation, holiday, and sick leave.
• Ongoing training and development opportunities for professional growth and advancement.
• Supportive, inclusive, and dynamic work environment focused on teamwork and employee satisfaction.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed