Client Representative

JEWISH FAMILY AND CHILDRENS SERVICE INC • Phoenix, AZ

2d • $17 - $18

About The Position

The Client Representative acts as the clinic’s front-desk agent, providing clerical and intake support necessary for the effective provision of services to clients. The role helps coordinate clients’ primary care and other supportive services with JFCS staff or external parties, supporting a whole-health approach. It also manages front-desk communications, appointments, client records, referrals, and related administrative processes.

Requirements

• Must be at least 21 years old.
• Verifiable high school diploma or equivalent accredited GED.
• Previous work experience in a position requiring significant public contact.
• Computer use and office organization skills.
• Ability to type 45 words per minute.
• Exceptional attendance is mandatory because continuous front-desk and phone coverage is critical to daily operations.

Nice To Haves

• Previous experience in a medical office.
• Bilingual Spanish-English.

Responsibilities

• Ask about clients’ health and wellness needs and help coordinate primary care or other supportive services with appropriate JFCS staff or external parties.
• Communicate with JFCS staff to coordinate and follow through for clients needing primary care services.
• Schedule client appointments, verify insurance eligibility when required, and obtain required authorizations.
• Collect initial client inquiry information and process it according to office procedures and contract requirements.
• Maintain working relationships with referral sources and case managers, and assist clinical staff in obtaining interpreter services when appropriate.
• Scan and import case materials promptly and according to agency procedures.
• Enter referral and clinical record information into the computer billing system for client accounts.
• Update client files with changes to addresses, phone numbers, fees, and other pertinent information.
• Assist clinical staff with processing appropriate paperwork.
• Monitor services provided to clients in the computer system and enter appointment data for scheduling.
• Answer and coordinate incoming calls to ensure calls and clients are handled effectively.
• Create and maintain client electronic charts.
• Schedule initial assessments as appropriate.

Benefits

• Comprehensive employee benefits package, including medical, vision, and dental insurance.
• Plan choices include PPO, HAS, and FSA.
• Optional short-term disability, long-term disability, AD&D, life insurance, and pet insurance.
• Professional development and career growth opportunities.
• Bilingual salary differential for English-Spanish.
• Generous paid time off and sick time allocations.
• Wellness coaching.
• Employee Assistance Program.
• Eligibility for loan forgiveness programs in many positions.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED