Client Representative
About The Position
Whole Team Innovations is hiring a professional and personable Client Representative to join our growing team in Chicago, IL. This full-time, on-site role is focused on supporting local business clientele, account communication, client services, and relationship management. No previous client-facing experience is required. We provide hands-on training, ongoing coaching, and support to help new team members learn our services, understand client needs, and build strong professional communication skills. As a Client Representative, you will work directly with local businesses throughout the Downers Grove and greater Chicago area. You will assist with client questions, service information, account support, follow-up communication, and ongoing relationship management.
Requirements
- Must be at least 18 years old
- Available to work full-time and on-site in Chicago, IL
- Strong communication and interpersonal skills
- Professional, dependable, and organized
- Comfortable communicating with business professionals face-to-face
- Strong attention to detail and follow-through
- Positive and team-oriented attitude
- Ability to manage multiple client needs while staying organized
- Willingness to learn and receive coaching
Nice To Haves
- Previous experience in customer service, client relations, hospitality, account support, administration, or another professional client-facing role is helpful but not required
Responsibilities
- Communicate directly with local business clients in a professional and helpful manner
- Build and maintain positive relationships with new and existing accounts
- Learn about each client's needs, priorities, and service requirements
- Provide clear information regarding available services and account options
- Assist with client onboarding, account updates, and general support
- Respond to client questions and help coordinate appropriate next steps
- Maintain consistent follow-up with business clients
- Keep accurate and organized records of client interactions and account activity
- Stay informed on client programs, service updates, and internal procedures
- Communicate client feedback and account needs to the appropriate team members
- Support local business outreach and community relationship-building efforts
- Work collaboratively with the team to provide a positive and professional client experience
Benefits
- Weekly pay
- Hands-on training and ongoing coaching
- Paid time off
- Employee discounts
- Professional development and mentorship
- Opportunities for advancement
- Team recognition and incentive programs
- Supportive, collaborative work environment
- Optional travel and networking opportunities
- Hands-on experience working with local businesses and professional accounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
