Client Relationship Senior Associate US Pricing and Loyalty & Retention Team - Payment

JPMorgan Chase & Co. • Tempe, AZ

2d

About The Position

As a Payments Relationship Manager II on the Pricing and Loyalty & Retention Team, you will conduct pricing reviews and lead client retention initiatives. You will build strong client relationships, perform comprehensive pricing reviews, and develop strategies to improve client satisfaction and loyalty. Using consultative skills and payments expertise, you will address merchant acquiring challenges and provide value-added solutions aligned with clients’ business objectives, enhancing retention and the client experience.

The role is part of the Small & Medium-Sized Business Organization (SMB Payments), within the global J.P. Morgan Payments organization. SMB Payments serves small and medium-sized business clients through banking, payments, and value-added services, taking a client-first approach to help businesses start, run, and grow.

Requirements

• Strong knowledge of the merchant services industry, products and services, diverse business types, industries, markets, and financial and economic concepts.
• Ability to grow revenue and retain client relationships through effective relationship management and client consulting.
• Strong analytical and problem-solving skills.
• Cross-functional partnership skills and resourcefulness in solving customer needs.
• Strong written, presentation, contract negotiation, organizational, and communication skills.
• Ability to understand client needs and deliver exceptional service.
• Flexibility to manage multiple tasks and priorities simultaneously.
• Proficiency with the MS Office Suite, particularly Excel, and business-related database programs such as Salesforce.
• High integrity and professionalism, with compliance with established controls and regulations.

Nice To Haves

• Bachelor's and Master's degree.
• 5+ years of payments industry or relevant experience.

Responsibilities

• Conduct comprehensive pricing reviews and financial analysis to help clients optimize acquiring costs and promote satisfaction and retention.
• Partner with internal departments to support clients and resolve software, hardware, pricing, contractual, risk, compliance, and regulatory inquiries.
• Serve as a trusted advisor, using core knowledge to recommend and promote banking and payment processing solutions for a seamless client experience across Chase.
• Diagnose client issues and provide and resolve solutions with urgency.
• Consult on merchant acquiring products and services, aligning solutions with client needs.
• Protect the firm by following sound risk management protocols and adhering to regulatory requirements.

Benefits

• Competitive total rewards package, including base salary and, for eligible roles, commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed