Client Relationship Manager - DC

FusionTek•Washington, DC

57d•$85,000 - $100,000•Hybrid

About The Position

FusionTek is a Managed Service Provider established in 2007, with offices located in Kirkland, WA, Federal Way, WA, Washington, DC, and Tampa, FL. Our innovative team is passionate about IT infrastructure management for small- to mid-sized businesses. As we continue to expand our services, we are eager to find a Client Relationship Manager who embodies our core values: Teamwork, Growth Mindset, Integrity, and Ownership. As a Client Relationship Manager, you'll be the face of FusionTek for a dedicated portfolio of clients, a trusted partner they can count on. This role sits at the intersection of relationship building, service excellence, and strategic growth, giving you real ownership and impact. If you thrive on solving problems, nurturing long-term partnerships, and being a genuine advocate for the people you serve, this role was built for you! This position is listed as Hybrid — primarily remote with occasional travel to client meetings/events. DC-Metro Area residents only.

Requirements

MSP (Managed Service Provider) experience — familiarity with how MSPs operate, including service delivery models, ticketing workflows, and vendor/client dynamics
Account management experience — demonstrated ability to manage a portfolio of clients, drive retention, and own the client relationship end-to-end
DC-Metro Area resident
Technical literacy in server technologies — working understanding of server environments (on-prem and/or hosted) to speak confidently with both clients and internal technical teams
Network infrastructure knowledge — familiarity with networking concepts (firewalls, switches, VPNs, etc.) sufficient to understand client environments and escalate issues accurately
Cloud technology familiarity — comfortable with common cloud platforms and services (Microsoft 365, Azure, AWS, or similar) and how they're used in a managed services context
Strong communication skills — ability to translate technical concepts into clear, accessible language for non-technical stakeholders
Proactive problem-solving — identifies risks early, builds action plans, and follows through independently
Cross-functional collaboration — works effectively with technical, sales, and project management teams
CRM proficiency — experience with tools like AutoTask, ConnectWise, or similar platforms
Self-management in a remote/hybrid environment — strong organizational habits and reliable follow-through

Responsibilities

Serve as the primary point of contact for a dedicated portfolio of clients, ensuring they feel heard, supported, and valued.
Build relationships that lead to long-term renewals and identify opportunities to expand the value FusionTek delivers.
Proactively identify account risks, resolve recurring issues, and develop action plans.
Act as a liaison between clients and internal teams, conveying client feedback to improve service delivery.
Collaborate with Project Managers, Sales, and Leadership to advance initiatives and keep clients informed.
Maintain accurate client documentation, account records, and technical configurations.
Conduct virtual or onsite client visits as needed to strengthen relationships and support key moments.