Client Relationship Manager

ZIO • Winter Park, FL

2d • Onsite

About The Position

ZIO is seeking a proactive, detail-oriented Client Relationship Manager to help manage and grow its expanding sales pipeline. This role is a key member of the Sales and Marketing team, working alongside the Business Development lead to move qualified opportunities through the sales funnel and ensure alignment between client needs, technical solutions, and project execution. The Client Relationship Manager will partner closely with engineering, project management, and service teams to ensure client expectations are met and exceeded. This is an opportunity to join a growing team at the forefront of smart building technology.

Requirements

• 5+ years of experience in B2B consultative sales, account management, or client-facing project roles
• Proven ability to manage a multi-stage sales process with complex stakeholders and long timelines
• Exceptional communication, presentation, and interpersonal skills
• Experience using CRM tools (e.g., HubSpot, Salesforce) and Microsoft 365 (especially Teams and SharePoint)
• Strong organizational skills and the ability to manage multiple opportunities concurrently

Nice To Haves

• Experience in AV, lighting, controls, IT, or construction-related industries
• Familiarity with design-build or construction workflows (submittals, coordination, procurement)
• Bachelor's degree in Business, Communications, or a related field

Responsibilities

• Own and manage qualified leads through the full sales lifecycle—from discovery to signed proposal
• Build and nurture trusted relationships with clients, becoming their go-to partner for new projects and service needs
• Conduct discovery meetings to understand client goals, budget constraints, and timeline requirements- uncover the “why” behind client requests and identify authority
• Collaborate with our technical team to develop solution-aligned proposals
• Present and close new business opportunities working with the technical team to develop scope overviews and documents.
• Accurately track and report activity in CRM; maintain updated pipeline and forecasting data
• Grow existing accounts by identifying future opportunities, including ongoing support contracts
• Support Business Development and Marketing efforts through events, campaigns, and referrals
• Stay informed on AV, lighting, and controls industry trends to provide strategic recommendations to clients

Benefits

• Paid Training, certifications, and industry events
• Semi-annual career coaching and development to help you achieve your long-term goals
• Retirement Matching
• Health, Dental, Vision, and Disability Insurance
• Paid Holidays & Time Off
• Company events such as go-kart racing, bowling, and other events you can help organize on a quarterly basis
• Profit sharing

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level