Client Relationship Manager

BATAVIA CONTAINER•Batavia, IL

1d•$80,000 - $110,000•Onsite

About The Position

The client relationship account manager will provide support to Directors and Sales Executives by researching and reviewing qualified sales opportunities and providing exceptional customer service to clients and prospective clients. This self-motivated, customer service-driven individual will provide support for account management and business development. Key responsibilities include developing trusted advisor relationships with clients, managing projects and ensuring consistent processes for project goals and deliverables, leading and coordinating production requirements with various internal teams, proactively managing customer expectations related to production, quality, and deliveries, following up with customers for orders, inquiries, and concerns, and identifying and growing organic business within existing client relationships. In business development, the role involves conducting research on qualified sales prospects and clients, providing pre-meeting research to the sales team, researching industry trends to discover prospective customer needs, facilitating and managing qualified opportunities through the sales cycle, engaging and communicating with prospects and clients, and sharing client updates and prospect tracking with the sales team using CRM tools. The role requires managing and mastering the WebCenter production software platform process flow and developing corrugated industry knowledge.

Requirements

3+ years of Account Management experience or a bachelor’s degree.
Excellent verbal and written communication skills
Ability to lead client strategy and execution
Strong organizational skills, attention to detail and interest in learning
Strong project management, analytical and quantitative skills.
Microsoft Office/Excel proficient.
Experience presenting to internal teams as well as clients and prospects.

Nice To Haves

Experience with Project Management software and CRM preferred

Responsibilities

Develop a trusted advisor relationship with clients and customers.
Establish themselves as the primary point of contact for assigned customer needs.
Manage projects and ensure consistent processes for project goals and deliverables.
Lead, coordinate and facilitate production requirements with Sales, design, tech-sales, Customer Service, and internal teams.
Proactively manage customer expectations related to production, quality, and deliveries.
Follow-up with customers for orders, inquiries, and concerns.
Identify and grow organic business within existing client relationships.
Conduct research on qualified sales prospects and clients to assist in client selection.
Provide Sales team with Pre-Meeting research.
Research industry trends to discover prospective customer needs.
Facilitate and manage qualified opportunities through the sales cycle.
Engage and communicate with prospects and clients.
Share client updates and prospect tracking with the Sales team using CRM tools.
Manage and Master WebCenter (production software platform) process flow to ensure customer orders are completed and delivered.
Maintain and develop professional and technical expertise by developing corrugated industry knowledge.