Client Relationship Manager

Voya Financial • Boston, CT

17h • Hybrid

About The Position

Manages all aspects of specific sponsored plans while building and maintaining strong client relationships and supporting overall profitability. This role typically supports larger and/or more complex plans and customers, requiring a high level of client engagement and operational expertise. This position allows remote work from home but will require travel to our Voya office as business requires. Candidates must be located within a 50-mile radius from your assigned office.

Requirements

• 5+ years of experience in the financial services industry
• Strong customer service experience and skills
• Experience managing highly sensitive and at-risk client relationships

Nice To Haves

• Bachelor’s degree in Business Administration or equivalent

Responsibilities

• Ensure seamless day-to-day operations and timely delivery of periodic processing events
• Apply operational best practices to ensure plans run efficiently and meet specific client needs
• Enhance service delivery by managing risk and improving efficiency and quality
• Serve as a liaison between internal and external partners supporting plan operations, including Central Services, Customer Contact Center, Compliance, Financial Control, Pricing & Trading, and Trust
• Actively participate in sponsor calls and meetings
• Support sales opportunities, including participation in onsite presentations
• Travel as needed to attend client meetings

Benefits

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree