Client Relationship Manager - Sara Lee

Uber Freight•Rogers, AR

21h•Hybrid

About The Position

The Customer Service Manager is the primary point of contact and advocate for the customer for day-to-day needs with regards to supply chain. They will improve TMS operational network performance by managing TMS input and output to positively impact our customer's networks. Additionally, they will interact with multiple contacts throughout the customer’s supply chain network. Finally, they will advance processes by improving the effectiveness and efficiency of standard work using various tools and working with CEM.

Requirements

High school diploma or GED equivalent
Minimum 3 years of related experience

Nice To Haves

Bachelor’s degree in Supply Chain/Transportation Management or Business Administration related field
Advanced knowledge of Microsoft or Google Tools and of TMSF and root cause of TMSF issues.
Knowledge of BI reporting and of the Oracle or Comparable ERP System, specifically Accounts Payable module(s), Uber Freight TMS, Shipment Planning, Shipment Entry, Shipment Execution, and TMS Lite.

Responsibilities

Responsible for ensuring all operational work is being completed by leveraging Transportation Management System (TMS) information and data analytics to ensure that work is being done correctly and timely, intervening as necessary to achieve desired customer results
Uses critical thinking and problem-solving skills to achieve customer outcomes
Work with various team members across operations management, carrier management, and other internal departments to ensure that the customer is prioritized and served appropriately
Prepare for and lead effective customer facing meetings
Provide recommendations for process improvements and work collaboratively to achieve Uber Freight’s objectives
Assist setting up and maintaining processes used to effectively execute day-to-day operations
Own external KPI’s and metrics
A line of escalation for customer but is responsible to make sure a response is given
More reactive in the escalations they are dealing with
Partner with Associate Manager - Operations
Effective and timely freight coverage and carrier selection through managing compliance of routing guide and spot shipments