Client Relationship Manager (Preferred candidates will reside in the Northeast)

Experian • Madison, MS

3d • $104,903 - $141,928

About The Position

Experian is a global data and technology company with 25,200 employees in 32 countries. The Client Relationship Manager works within Experian Health’s Client Organization and collaborates with the Regional Sales Director and other teams to build trusting relationships with customers. The role is responsible for the overall satisfaction and health of assigned clients by managing implemented products, monitoring product usage, and identifying opportunities to expand accounts. The position supports client loyalty and Experian’s leadership in the industry. Preferred candidates will reside in the Northeast. Travel is required 25–30%, depending on client needs and evolving Experian Health plans, with a stated variance of +/- 5–7%. The role is listed as home-based, with the option to work remotely, in a hybrid arrangement, or in-office.

Requirements

• At least 7 years of experience in the healthcare IT industry and healthcare revenue cycle.
• Familiarity with the broad range of Experian Health products and services.
• Ability to travel 25–30%, depending on client needs and evolving Experian Health plans, with a stated variance of +/- 5–7%.
• Demonstrated understanding and use of GenAI, CoPilot, Claude, and other GPT functionality.

Nice To Haves

• Bachelor's degree is beneficial.
• Provider background is recommended and may substitute for a portion of the healthcare IT industry experience.
• Salesforce experience is beneficial.
• Preferred candidates will reside in the Northeast.

Responsibilities

• Manage client relationships and overall satisfaction for assigned accounts.
• Conduct client business reviews (CBRs).
• Perform workflow assessments (WAs).
• Manage client transitions.
• Collaborate with internal teams.
• Engage customers through the client portal and customer community.
• Communicate with Customer Success Representatives.
• Manage revenue and identify account expansion opportunities.
• Monitor product usage and client health.
• Provide strategic and technical account management.
• Recommend best practices.
• Collect client feedback.
• Maintain account profiles.
• Remain accountable for performance metrics.

Benefits

• Great compensation package and bonus plan.
• Medical, dental, and vision benefits.
• Matching 401(k).
• Flexible work environment, with the ability to work remotely, hybrid, or in-office.
• Flexible time off, including volunteer time off, vacation, sick time, and 12 paid holidays.
• 20 days of flexible time off.
• Variable pay opportunity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed