Client Relationship Manager (Preferred candidates will reside in the Northeast)

Experian

2d

About The Position

Experian is a global data and technology company operating across markets including financial services, healthcare, automotive, agribusiness, and insurance. It has 25,200 employees in 32 countries. Experian encourages collaboration among employees in and around designated hub locations.

The Client Relationship Manager reports to the Client Organization and works with the Regional Sales Director and other teams to build trusting relationships with Experian Health customers. The role is responsible for satisfaction among assigned clients by managing implemented products, monitoring client health, and identifying account-expansion opportunities. It supports customer loyalty and Experian’s position in the industry. Preferred candidates will reside in the Northeast. Travel is required 25–30%, depending on client needs and evolving Experian Health plans, with an additional stated variation of +/- 5–7%.

Requirements

• At least 7 years of experience in the healthcare IT industry and healthcare revenue cycle.
• Understand and demonstrate use of GenAI, CoPilot, Claude, and other GPT functionality.
• Ability to travel 25–30%, depending on client needs and evolving Experian Health plans, with a stated variation of +/- 5–7%.

Nice To Haves

• Familiarity with the broad range of Experian Health products and services.
• Bachelor's degree.
• Provider background, which may substitute for a portion of healthcare IT industry experience.
• Salesforce experience.

Responsibilities

• Manage client relationships, including client business reviews and workflow assessments.
• Manage client transitions and collaborate with internal teams.
• Engage customers through the client portal and communicate with Customer Success Representatives.
• Manage revenue and identify account expansion opportunities.
• Monitor product usage and client health.
• Provide strategic and technical account management.
• Recommend best practices.
• Collect client feedback and manage account profiles.
• Maintain accountability for performance metrics.

Benefits

• Great compensation package and bonus plan.
• Medical, dental, and vision benefits.
• Matching 401K.
• Flexible work environment with the ability to work remotely, hybrid, or in-office.
• Flexible time off, including volunteer time off, vacation, sick time, and 12 paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed