Client Relationship Manager III (VCIO)

JMARK Business Solutions, Inc.•Springfield, MO

10d

About The Position

Award-winning Managed Service Provider seeking a motivated Client Relationship Manager III. This role requires leveraging extensive technical expertise and tenured client management experience to translate client needs into strategic technical solutions. Building and translating the vision surrounding a technology strategy will require business application and workflow analysis, conceptual architecture design, detailed costing and reporting, and executive interaction. A CRM III should provide a skill set that affords them recognition as a subject matter expert both internally at JMARK and with clients they will be responsible for supporting. The role involves orchestrating complex interactions with Board and C-level executives, leading discussions on technology strategy, and facilitating transactions that are mutually beneficial to JMARK and our clients. The company moves very fast and requires individuals who are awesome at working with a kickass team, reliable, have a high level of initiative, and coordinate with other individuals in and out of the company. The role requires operating at a high level, enjoying managing interruptions and unplanned disruptions while navigating through the schedule, and having impeccable written communication skills. The ability to track technical work and value produced in a ticketing system, along with time spent on each item, is necessary. The ideal candidate thrives in a fast-paced environment, is very organized, a clear thinker, works quickly, and communicates well.

Requirements

Leverage extensive technical expertise and tenured client management experience.
Translate client needs into strategic technical solutions.
Perform business application and workflow analysis.
Perform conceptual architecture design.
Perform detailed costing and reporting.
Interact with executives.
Operate at a high level.
Manage interruptions and unplanned disruptions.
Navigate through the schedule.
Track technical work and the value produced in a ticketing system.
Keep track of the time spent on each item.
Be very organized.
Be a clear thinker.
Work quickly.
Communicate well.
Valid driver's license and proof of vehicle insurance.
Ability to work independently and collaboratively within a team.
Exceptional written and oral communication skills.
Strong attention to detail and time management abilities.
Self-motivated with a passion for developing people.
High levels of self-accountability and enthusiasm for learning.
Five or more years of relevant experience preferred, or demonstrable competence in technical and/or client relationship management.
Experience supporting clients and vendors with a focus on value creation and retention.

Nice To Haves

Think vCIO and/or Technology Sherpa.
Possess the skills and personality traits for a dream job.
Be awesome at working with a kickass team.
Be reliable.
Have a high level of initiative.
Coordinate with other individuals in and out of our company.
Thrive in a fast-paced environment.

Responsibilities

Demonstrate comprehensive knowledge of the JMARK Optimized Solution Stack (JOSS) and utilize best practices to formulate organizational strategy.
Communicate the scope of work for all JMARK solutions effectively.
Collaborate with Solutions Architects and Core Service Teams to design solution architectures aligned with company and client objectives.
Cultivate trust-based consultative relationships with clients, positioning yourself as a trusted technology consultant.
Develop sales strategies to navigate challenging budgetary and relationship conversations with clients.
Collaborate seamlessly with cross-functional teams including Business Development, Onboarding, Service, Engineering, Projects, and Admin to achieve joint success.
Coordinate with the Projects Team to establish project schedules and set accurate client expectations related to implementation.
Lead or participate in sales presentations, project management kickoff meetings, and service post-mortems as needed.
Prepare and document QBRs, and schedule appointments with C-level contacts for quarterly reviews.
Ensure all client objectives are captured during QBRs and translated into actionable items.
Manage commitments resulting from client interactions, including setting next QBR appointments and managing quote creation.
Take full accountability for Agreement Renewal timelines and objectives to retain and grow the client base.
Maintain professional appearance and be willing to travel throughout the sales territory.
Participate in ongoing training and pursue various manufacturer and software certifications.
Stay current on industry trends and share findings with team members.
Develop personal skills to excel both individually and as a member of the JMARK team.
Engage in company-sponsored position-related activities.
Continuously refine and apply the Sandler selling methodology to drive consistent sales outcomes.