Client Relationship Manager (Commercial Banking)

Northern Trust • Chicago, IL

8h • Hybrid

About The Position

Join us as a Client Relationship Manager and help shape high-value client partnerships through strategic guidance, responsive service, and growth-focused solutions. This role is ideal for a relationship-driven professional who excels at deepening client connections, solving complex needs, and creating long-term value across institutional trust and commercial banking accounts.

Requirements

• College degree or equivalent experience.
• 5+ years of client service experience in financial services or banking.
• Strong knowledge of banking, funds, treasury management, and client relationship management.
• Strong negotiation, leadership, sales, and client service skills.
• Proficiency in Excel, PowerPoint, and reporting tools.
• Knowledge of laws and regulations related to credit, operational, and compliance risk.
• Understanding of portfolio management concepts.
• Technical aptitude with data, systems, and digital tools.

Nice To Haves

• AML/KYC, APIs, and ISO 20022 knowledge is a plus.

Responsibilities

• Manages service and relationship needs for institutional trust and commercial banking clients.
• Builds client relationships and identifies opportunities to expand products and services.
• Partners with internal relationship teams to grow shared client accounts.
• Anticipates client needs and delivers tailored solutions.
• Responds to client inquiries and coordinates daily account activity.
• Collaborates across the bank to implement client solutions.
• Maintains accurate documentation of services, procedures, and client communications.
• Develops insight into client goals, business models, and market challenges.
• Advises clients on products, regulations, and market developments affecting their business.
• Promotes relevant solutions and supports successful implementation of new services.
• Supports client profitability and relationship growth.
• Assesses client creditworthiness.
• Travels as needed to support client service and business development.

Benefits

• retirement benefits (401k and pension)
• health and welfare benefits (medical, dental, vision, spending accounts and disability)
• paid time off
• parental and caregiver leave
• life & accident insurance
• other voluntary and well-being benefits
• discretionary bonus program that may include an equity component

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree