Client Relationship Coordinator

Simon Fraser University•Burnaby, BC

1d•Hybrid

About The Position

The Client Relationship Coordinator is the primary point of contact for SFU's integrated Bookstore and Document Solutions unit, serving university departments, student groups, faculty, and external clients. This role involves consulting with clients to understand their needs for print production, branded merchandise, or promotional materials, and coordinating the delivery of these services. The position requires managing client relationships from initial contact to final delivery, including conducting on-site visits, preparing proposals, collaborating with production and design teams, and identifying new business opportunities. The role offers autonomy and the chance to make a tangible impact on the SFU community.

Requirements

Bachelor's degree in Business Administration, Marketing, Communications, or a related discipline.
Minimum of three (3) years of progressively responsible experience in client relations, sales, account management, or a related field within a service or retail environment.
Minimum of two (2) years of experience in a print production environment.
Excellent knowledge of print production processes, pre-press requirements, digital printing technologies, finishing options, and Document Solutions service capabilities.
Excellent knowledge of client relationship management and sales development principles, including needs assessment, proposal development, and account management.
Advanced interpersonal and client relations skills, including the ability to build and maintain strong, long-term relationships with a diverse range of internal and external clients.
Advanced organizational and project management skills, including the ability to manage multiple concurrent client projects, prioritize competing demands, and meet deadlines.
Ability to identify client needs, assess options across print production and merchandise offerings, and develop practical, creative solutions within budget and timeline constraints.

Responsibilities

Serve as the primary point of contact for clients needing print production, branded merchandise, or promotional materials.
Consult with clients to understand their needs and identify the best combination of services to meet those needs.
Own client relationships from the first conversation to final delivery.
Conduct on-site visits across campus.
Prepare proposals for clients.
Coordinate with production and design colleagues.
Actively seek new business opportunities.
Identify client needs, assess options across print production and merchandise offerings, and develop practical, creative solutions within budget and timeline constraints.