Client Relationship Consultant/401(k) Specialist

Towne Family of Companies•Richmond, VA

1d•Onsite

About The Position

This role involves providing consulting services for retirement plans, with a focus on 401(k) plans. The Client Relationship Consultant/401(k) Specialist will be responsible for developing and maintaining relationships with plan sponsors, providers, administrators, and financial advisors. Key duties include providing client support, developing investment policy statements, ensuring compliance, managing databases, and assisting with marketing efforts. The position also requires training other associates, cross-training on operational functions, and processing client documentation.

Requirements

Series SIE/7, and 66 (or equivalent), Life Insurance license, or ability to obtain within six months of hire
Previous experience providing retirement plan consulting in either a brokerage firm, the investment division of a financial institution or an investment advisory practice
Strong educational background or equivalent professional experience conducive to providing advice and analyzing investment portfolios
General computer skills to include competence in Windows and MS Outlook
High School graduate or equivalent
Regular attendance is required
Must project an excellent customer service attitude
Good interpersonal skills to deal with clients, financial advisors and other staff
Strong written and verbal communication skills sufficient to deal with financial advisors, clients and other staff
Professional and pleasant appearance and demeanor to work with clients
Ability to work under pressure and meet daily deadlines
Ability to work independently
Good organizational skills to be able to prioritize tasks
Good analytical skills to be able to research account information
Mathematical abilities sufficient to process account and transaction information
Ability to operate general office equipment (copier, fax, etc.)

Nice To Haves

Clean compliance record, such as on http://brokercheck.finra.org/
Complete competence in Microsoft Word, Excel, Outlook
At least 5 years securities/retirement plan industry or related work experience preferred
Recognized professional retirement plan designation such as Chartered Retirement Plan Specialist (CRPS), Accredited Investment Fiduciary (AIF®) or Certified Employee Benefit Specialist (CEBS)

Responsibilities

Possess a thorough understanding of the retirement plans industry, including strong knowledge of 401(k) plan rules, ERISA regulations, and IRS guidelines
Have a thorough understanding of investment products and services
Provide enrollment, transition, education, quarterly and annual meetings with plan sponsors, and their employees
Develop and maintain relationships with plan sponsors, 401(K) providers, third party administrators and financial advisors: maintaining regular communication with each
Assist with the development of Investment Policy Statements, Investment Review Checklists and ERISA 404(c) Checklists
Adhere to all compliance standards as required by broker-dealer
Create and maintain records and files
Maintain databases and create reports using portfolio software programs
Assist financial advisors with marketing efforts including seminars, etc.
Train other service associates when needed
Crosstrain on other operational functions and performs back-up in these areas as needed
Process and follow-up on client documentation for proper maintenance of accounts
Responsible for entering plan activity in the RJ CRM system
Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).
Other duties as assigned.