Client Relationship Consultant 2 (Banker) - Bilingual Spanish & English

U.S. Bank•Chicago, IL

1d•$28•Onsite

About The Position

At U.S. Bank, Client Relationship Consultants are responsible for building relationships with customers through various channels including in-person, by appointment, and virtually, while adopting a digital-first mindset. They provide counsel, assess and attend to banking needs, process customer and account information, and educate clients on deposit and loan products and services, recommending solutions based on individual goals. The role involves proactive outreach, identifying solutions for new and existing clients, maintaining knowledge of consumer and business banking products (including digital services), and ensuring an optimal client experience by processing basic transactions and collaborating with team members. Consultants open new consumer and business accounts, complete service requests, submit credit applications, and educate clients on self-service digital products. They leverage resources and technologies for operational excellence and accuracy. This position requires National Mortgage Licensing System (NMLS) registration, which includes criminal background and credit checks.

Requirements

High school diploma or equivalent
Typically has a minimum three to four years of job-related, retail banking experience or a combination of experience and commensurate training
Bilingual ability to read, write, and speak in business-level proficiency of Spanish language and English
National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z

Nice To Haves

Proven ability to build and foster relationships with clients through proactive outreach and follow up
Ability to effectively engage and communicate with clients
Thorough knowledge of applicable bank and branch policies, procedures and support systems
Proven customer service and interpersonal skills
Experience with using and demonstrating digital products and self-service technologies
Ability to explore and identify a customer’s true needs while leveraging a digital first mindset
Demonstrated basic level of proficiency in making appropriate recommendations that meet customer’s needs both reactively and proactively
Experience in the financial services industry preferred

Responsibilities

Builds and fosters relationships with clients through proactive outreach and follow up, asking questions and learning about their financial needs, and banking channel preferences
Identifies solutions for new and existing clients based on their needs by effectively engaging and communicating with clients
Maintains a working knowledge of consumer and business banking products and services including digital products and services
Provides a consistent optimal client experience, including greeting clients and processing basic transactions
Develops collaborative partnerships with branch team members and partners to best serve clients
Opens new consumer and business accounts, completes service requests and submits credit applications
Proactively educates clients on emerging and self-service digital products and services to assist with meeting their financial needs
Leverages available resources and technologies to optimize the client experience and serve our clients with operational excellence and accuracy

Benefits

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
Pension