Client Relationship Associate - Cleaning

NEST • Sewell, NJ

1d • Onsite

About The Position

This is a fast-paced role with a big impact, offering strong benefits. It's ideal for someone who enjoys helping people, staying busy, and being part of a collaborative team. NEST is a pioneer in the Integrated Facilities Management (IFM) industry, partnering with multi-site organizations since 1994 to deliver cost savings through technology, operational excellence, and a deep understanding of client brand standards. The company believes great service starts with great people and invests in teams that care about doing things right.

Requirements

• High school diploma or GED
• 1–2 years of customer service experience
• Comfortable with computers and learning new systems

Responsibilities

• Be the friendly, professional first point of contact via phone, email, text, and Microsoft Teams
• Manage the execution of Cleaning and Trade services across the U.S., including scheduling, confirming, and dispatching ISPs
• Track, update, and manage work orders so nothing falls through the cracks
• Follow up to confirm services are completed—then close the loop
• Prioritize work based on urgency and SLAs (Service Level Agreements)
• Collect invoices, signed work orders, and required documentation
• Keep clear, detailed notes so everyone stays informed and aligned
• Help onboard new service providers and support coverage needs
• Problem-solve in real time, handle basic issues, and escalate when needed
• Multitask like a pro—calls, systems, and updates all at once
• Jump in to support teammates when things get busy

Benefits

• Starting at $20/hr
• Bonus opportunities
• 40 hours Vacation + 32 hours Personal (Year 1)
• 40 hours Paid Sick Time
• 6 Paid Holidays
• Medical plans – NEST helps cover the cost
• 401(k) with company match
• Employer-paid life insurance ($15,000)
• Employee Assistance Program (EAP)
• Optional Dental, Vision, Pet Insurance, Legal & Identity Protection
• Company-sponsored engagement & philanthropic events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees