Client Relationship Associate - Cleaning

NEST® - Integrated Facilities Management•Washington Township, NJ

17h•Onsite

About The Position

NEST is a pioneer in the Integrated Facilities Management (IFM) industry. Since 1994, we’ve partnered with multi-site organizations to deliver real cost savings through industry-leading technology, operational excellence, and a deep understanding of our clients’ brand standards. We believe great service starts with great people—and we invest in teams that care about doing things right. This is a fast-paced role with big impact and strong benefits, ideal for someone who likes helping people, staying busy, and being part of a team that works together.

Requirements

High school diploma or GED
1–2 years of customer service experience
Comfortable with computers and learning new systems
A pre-employment skills assessment
Background check
Drug screening

Nice To Haves

People who enjoy fast-paced, high-energy environments
Team players who like collaborating and supporting others
Strong communicators who keep things professional and positive
Organized multitaskers who stay cool under pressure

Responsibilities

Be the friendly, professional first point of contact via phone, email, text, and Microsoft Teams
Manage the execution of Cleaning and Trade services across the U.S., including scheduling, confirming, and dispatching ISPs
Track, update, and manage work orders so nothing falls through the cracks
Follow up to confirm services are completed—then close the loop
Prioritize work based on urgency and SLAs (Service Level Agreements)
Collect invoices, signed work orders, and required documentation
Keep clear, detailed notes so everyone stays informed and aligned
Help onboard new service providers and support coverage needs
Problem-solve in real time, handle basic issues, and escalate when needed
Multitask like a pro—calls, systems, and updates all at once
Jump in to support teammates when things get busy