Client Relationship Associate

Cerity Partners • Chicago, IL

1d • Onsite

About The Position

The Client Relationship Associate is the operational engine of the Retirement Plan Consulting (RPC) practice. The CRA coordinates the delivery of services for clients and assists our consultants in the day-to-day management of clients. The CRA owns everything from scheduling committee meetings, preparing agendas, coordinating materials, taking minutes and tracking action items as well as an integral part in managing the fiduciary governance process and interacting with clients daily. This is a client-facing role, and you will learn many of the intricate parts of the retirement plan consulting business. The CRA attends committee meetings, communicates directly with HR, Benefits, and Finance contacts at plan sponsor organizations, and coordinates with recordkeeper relationship managers. The role will provide the opportunity to learn directly from experienced retirement plan consultants. For those interested in a career in this field, you will gain tremendous field experience with opportunities to advance your career.

Requirements

• Bachelor's degree.
• Working proficiency in Salesforce CRM.
• Strong Microsoft 365 skills — Outlook, Word, Excel, PowerPoint, and Teams — and comfort with Zoom scheduling tools.
• Demonstrated business writing ability. Committee minutes are a legal record of fiduciary process and must read as such.
• Exceptional attention to detail and organizational discipline; reliable, proactive, and self-directed.
• Applicants must be authorized to work for any employer in the U.S.

Nice To Haves

• Two or more years in client service, operations, or account support within financial services.
• Experience servicing workplace retirement plans— RIA, recordkeeper, TPA, or plan sponsor benefits function.
• Working knowledge of ERISA, defined contribution plan mechanics, and fiduciary governance concepts.
• Exposure to defined benefit, cash balance, or nonqualified deferred compensation plans.
• Experience with Box or a comparable document management system.
• Knowledge and experience utilizing AI Tools (e.g., Claude, Zocks, etc.)

Responsibilities

• Committee Meeting Scheduling and the Governance Calendar
• Drafting Meeting Agendas
• Meeting Minutes and Action Item Accountability
• Coordination of Meeting Materials Delivery
• Fiduciary File and Document Management
• Salesforce and Data Integrity Reviews
• New Client Onboarding and Plan Implementation

Benefits

• Health, dental, and vision insurance – day 1!
• 401(k) savings and investment plan options with 4% match
• Flexible PTO policy
• Parental Leave
• Financial assistance for advanced education and professional designations
• Opportunity to give back time to local communities
• Commuter benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level