Client Relationship Associate - Seattle
About The Position
FusionTek is a Managed Service Provider established in 2007, with offices located in Kirkland, WA, Federal Way, WA, Washington, DC, and Tampa, FL. Our innovative team is passionate about IT infrastructure management for small- to mid-sized businesses. As we continue to expand our services, we are eager to find a Client Relationship Associate who embodies our core values: Teamwork, Growth Mindset, Integrity, and Ownership. As a Client Relationship Associate, you’ll be the face of FusionTek for a dedicated portfolio of clients, a trusted partner they can count on. You’ll learn the ins and outs of account management, client advocacy and service delivery from experienced mentors, with real ownership and impact from day one. If you’re eager to build a career in client success, love solving problems, and want a team that’s invested in teaching you the ropes, this role was built for you! This position is listed as Hybrid — primarily remote with occasional travel to client meetings/events. Greater Seattle area residents only.
Requirements
- Business-to-Business experience — prior experience working with business clients in a customer service or business development role
- Greater Seattle Area resident
- Strong communication skills — ability to translate technical concepts into clear, accessible language for non-technical stakeholders
- Proactive problem-solving — identifies risks early, builds action plans, and follows through independently
- Cross-functional collaboration — works effectively with technical, sales, and project management teams
- CRM proficiency — experience with tools like AutoTask, ConnectWise, or similar platforms
- Self-management in a remote/hybrid environment — strong organizational habits and reliable follow-through
Nice To Haves
- Technical literacy in server technologies, network infrastructure, and cloud technology is a plus — working understanding of these technologies to speak confidently with both clients and internal technical teams is a plus, but not required
Responsibilities
- Serve as the primary point of contact for a dedicated portfolio of clients, ensuring they feel heard, supported, and valued.
- Drive client retention and growth by building relationships that lead to long-term renewals and identifying opportunities to expand FusionTek's services.
- Proactively monitor account health, identify risks, resolve recurring issues, and develop action plans.
- Act as a liaison between clients and internal teams, conveying client feedback to improve service delivery.
- Collaborate with Project Managers, Sales, and Leadership to advance initiatives and keep clients informed.
- Maintain accurate client documentation, account records, and technical configurations.
- Conduct virtual or onsite client visits as needed to strengthen relationships and support key moments.
Benefits
- Competitive salary: $65,000 – $80,000 per year
- Quarterly bonus eligibility: Earn up to 4% each quarter by meeting departmental KPIs and Metrics.
- Comprehensive coverage: Medical, Dental and Vision plans
- 401(k) plan with 4% company matching and immediate vesting
- Generous PTO, Paid company holidays, Dedicated Birthday PTO and additional floating holiday for extra flexibility
- Educational reimbursement for certification tests and access to company-supplied training resources
- Team culture: Fun events and opportunities to connect with colleagues
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
