Client Relationship Associate

The Vanguard Group • Charlotte, NC

3d • Hybrid

About The Position

At Vanguard, Client Relationship Associates support the company’s mission to help investors achieve investment success by assisting clients through important financial moments. Associates connect with clients through inbound phone calls to address account-related needs and a wide range of financial inquiries, from account maintenance to identifying and resolving issues. The role calls for empathy, problem-solving, and a focus on providing timely, accurate solutions.

Associates also collaborate with internal departments on strategic initiatives to improve the client and crew experience. Vanguard provides paid training, coaching, and ongoing support for required licensing, as well as learning resources, product and service education, and hands-on coaching to support success in the role and future career development.

Total potential compensation during the first year is stated as $74,500–$77,500, consisting of a $52,000–$55,000 base salary based on licenses held, a possible one-time $12,500 bonus, and eligible partnership and promotional bonuses. The SIE is mandatory and must be obtained no later than 14 calendar days before the identified start date. Vanguard provides training resources and a voucher for the exam cost. Series 7 and 63 regulatory licenses and/or registration are also required, as determined by Compliance based on role-specific duties. Vanguard is not offering visa sponsorship for this position.

Requirements

• The SIE is mandatory and must be obtained no later than 14 calendar days before the identified start date.
• Series 7 and 63 regulatory licenses and/or registration are required as determined by Compliance based on role-specific duties.
• Strong interpersonal and client relationship management skills.
• Customer-facing and/or inbound phone experience.
• A learner’s mindset and an appetite for financial acumen.

Nice To Haves

• Undergraduate degree or equivalent combination of experience.

Responsibilities

• Assist clients through inbound phone calls with a wide range of financial inquiries, including account maintenance and identifying and resolving issues.
• Use empathy and a problem-solving mindset to uncover client needs and provide timely, accurate solutions.
• Collaborate with internal departments on strategic initiatives to improve the client and crew experience.

Benefits

• Fully paid training, coaching, and continuous support to prepare for the SIE and FINRA Series 7 and 63 exams.
• Access to learning and development resources.
• Hands-on coaching from leaders.
• Product and service education to build expertise for client conversations.
• Potential first-year compensation of $74,500–$77,500, including base salary, a possible one-time bonus, and eligible partnership and promotional bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed