Client Relationship Associate

Vanguard • Charlotte, NC

5d • $74,500 - $77,500 • Hybrid

About The Position

At Vanguard, Client Relationship Associates support the company’s mission to treat investors fairly and give them the best chance for investment success. Associates connect with clients through inbound phone calls to help with account-related needs and financial inquiries, including account maintenance and resolving issues. They use empathy and problem-solving to uncover client needs and provide timely, accurate solutions, while collaborating with internal departments on initiatives to improve the client and crew experience.

The role offers total potential first-year compensation of $74,500–$77,500, consisting of a base salary of $52,000–$55,000 based on licenses held, a potential one-time $12,500 bonus, and eligible partnership and promotional bonuses. The SIE is mandatory and must be obtained no later than 14 calendar days before the identified start date. Vanguard provides training resources and an exam-cost voucher. The role also requires Series 7 and 63 regulatory licenses and/or registration, as determined by Compliance based on role-specific duties.

Vanguard provides paid training, coaching, and ongoing support for licensing, as well as learning and development resources, hands-on coaching from leaders, and training on Vanguard products and services. The company uses a hybrid work model for the majority of its crew members to support flexibility, in-person learning, collaboration, and connection. Vanguard is not offering visa sponsorship for this position.

Requirements

• Obtain the mandatory SIE no later than 14 calendar days before the identified start date.
• Obtain Series 7 and 63 regulatory licenses and/or registration as determined by Compliance based on role-specific duties.
• Strong interpersonal and client relationship management skills.
• Customer-facing and/or inbound phone experience.
• A learner’s mindset and appetite for financial acumen.

Nice To Haves

• Undergraduate degree or equivalent combination of experience.

Responsibilities

• Assist clients through inbound phone calls with a wide range of financial inquiries, including account maintenance and identifying and resolving issues.
• Use empathy and a problem-solving mindset to uncover client needs and provide timely, accurate solutions.
• Collaborate with internal departments on strategic initiatives to improve the client and crew experience.

Benefits

• Fully paid training, coaching, and continuous support to pass the SIE and FINRA Series 7 and 63.
• Access to learning and development resources.
• Hands-on coaching from leaders.
• Training on Vanguard products and services.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed