Client Relations Specialist

Urban Redevelopment Authority of Pittsburgh•Pittsburgh, PA

3d•Onsite

About The Position

This Client Relations Specialist serves as the primary administrative support professional within the Housing Department at the Urban Redevelopment Authority of Pittsburgh (URA). The Housing Department provides a portfolio of housing programs to both developers and consumers in the City of Pittsburgh while also partnering with a non-profit URA affiliate that specializes in single-family for sale housing development. The Client Relations Specialist is responsible for providing a responsive, compassionate, and accessible front door for clients seeking to access the programs and services of the Housing Department. The primary responsibilities include providing administrative support for the housing programs, coordinating a central intake process for departmental communications, and maintaining client records and files. The Client Relations Specialist will also provide administrative support to the department leadership and staff.

Requirements

High School Diploma and Five (5) OR Associate’s Degree and Two (2) years of experience in customer service, client support, operations, or administrative support roles.
Experience coordinating meetings and events and attention to timeliness on all work products.
Excellent communication skills, including verbal, written, and public speaking
Experience in MS Office Suite products, including SharePoint
Ability to work some weekend hours for community outreach events (5%)
Must be a City of Pittsburgh resident or become one as a condition of employment at the URA.

Nice To Haves

Bachelor's Degree in Public Policy, Social Work, Business, Communications, Public Relations, or a related field.
Customer Relationship Management (CRM) database experience
Interest in affordable housing concepts and programs
Experience in a lending, banking, financial management, clinical, or social services setting preferred

Responsibilities

Efficiently service a high call and high email volume daily while providing a professional and compassionate customer service experience
Serve as the lead on housing intake and consultation process and facilitate referrals for potential clients to appropriate URA programs or to URA external partners relevant to the specific needs of the individual’s circumstances
Assist with general administrative tasks for various programs which may include check requests, scheduling and meeting coordination, large mailings, data entry into various systems, running reports from various systems, maintain invoicing systems, draft marketing materials, maintain system databases such as SharePoint, NetSuite, Portfol, scanning, copying, creating PowerPoints, etc.
Coordinate centralized intake process with department leadership for residential & consumer programs and maintain intake records as a part of our NetSuite database for all client inquiries and applications.
Assist in the coordination and execution of all departmental in-person application and orientation events
Assist in the taking of meeting minutes for relevant advisory board meetings.
Assist in the preparation of relevant advisory board meeting materials and presentations.
Assist with tracking and making edits to various systems like but not limited to budget trackers and the URA website.
Attend community meetings, assist in presenting housing programs, and/or help department organize and lead outreach events including all Housing Opportunity Fund survey events.
Assist with the utilization of federal invoicing systems.
Other duties as assigned.