Client Relations Specialist

Surface Experts•Beech Grove, IN

18h•Hybrid

About The Position

This is a field-based, relationship-building role with a product that’s genuinely easy to believe in. You’ll drive a planned route on Indianapolis north/south side and nearby suburbs every day, introducing our repair service and building relationships with the property managers and facility managers who keep calling back once they’ve seen what we can do. No sales background required — you’ll be given a proven script and real coaching from day one. Surface Experts is a hard surface repair company. We can fix minor damage to many surfaces, including bathtubs, cabinets, floors, appliances, countertops, furniture, elevator panels… you name it! Our services save time and money compared to resurfacing or replacing, so satisfied customers keep coming back. Surface Experts of Central Indiana is a growing franchise with the support of a national organization’s systems and training. You’ll have direct access to the owner, quality leads loaded into your software, and consistent support from day one.

Requirements

Valid driver’s license and clean driving record
Must be based in or near Indianapolis — daily travel throughout the north and south side and nearby suburbs.
Comfortable learning new software — CRM and routing tools provided and trained.
Strong written and verbal communication skills.
You haven’t held a sales title before — but you’ve worked in a role where showing up consistently, communicating clearly, and genuinely taking care of people was the job.
People-oriented and persistent — You’re comfortable introducing yourself to new people and building rapport quickly. You follow up because you said you would.
Eager to learn — You’ll be given a proven script and a clear playbook. Your job is to absorb it, deliver it well, and keep improving with coaching.
Reliable and routine-driven — This role runs on daily habits — routing, logging visits, sending follow-ups. The people who succeed here execute the process every single day.
Detail-oriented by habit — You log your visits, track your contacts, and treat follow-up like part of the job — not an afterthought.
Self-directed — You manage your own schedule and route. Accountability lives in your daily logs and your results.

Nice To Haves

Bilingual English/Spanish a plus.
Retail or customer service — you know how to read a room and handle objections gracefully.
Hospitality — you’re used to making people feel at ease and building rapport quickly
Property management or real estate — you already speak the language of the people we call on.
Any people-facing role where showing up consistently and communicating clearly was the job.

Responsibilities

Drive a planned route on Indianapolis north/south side and nearby suburbs every day, introducing our repair service and building relationships with the property managers and facility managers.
Plan your route, review your target accounts, and prep follow-up notes from the day before.
Walk into apartment communities, maintenance offices, and commercial properties to introduce yourself and build relationships with the people who make repair decisions.
Deliver a proven introduction and ask questions to better understand the needs and motivations of our customers.
Follow up with contacts who weren’t available, keep your pipeline moving, and watch early conversations become recurring accounts.
Log every visit, note, and follow-up in our software before your day ends.
Attend a weekly team meeting to review numbers, share wins, and get coaching.