Client Relations Specialist

Surface Experts of Central Indiana•Beech Grove, IN

18h•$50,000 - $70,000•Hybrid

About The Position

This is a field-based, relationship-building role with a product that’s genuinely easy to believe in. You’ll drive a planned route on Indianapolis north/south side and nearby suburbs every day, introducing our repair service and building relationships with the property managers and facility managers who keep calling back once they’ve seen what we can do. No sales background required — you’ll be given a proven script and real coaching from day one. Perks and Benefits Competitive Pay — $50,000–$70,000 OTE (base salary + commission + bonuses). Your base is guaranteed — commission grows as your accounts do. Time Off — Paid holidays and paid time off. Work-Life Balance — Full-time, standard business hours — no nights, no weekends. Most of your time is spent in the field; light admin can be done from home or wherever works for you. Training & Support — Structured onboarding, national sales training at Surface Experts HQ, weekly 1:1 coaching, and access to a dedicated support center for admin assistance. Team — Small business owner is involved, available daily, and leads weekly team meetings. A Day in the Life Start your morning at office: plan your route, review your target accounts, prep follow-up notes from the day before. Drive your planned route — typically 12–15 stops across north and south side of Indianapolis including outlying suburbs, Walk into apartment communities, maintenance offices, and commercial properties to introduce yourself and build relationships with the people who make repair decisions. Deliver a proven introduction and ask questions to better understand the needs and motivations of our customers. Follow up with contacts who weren’t available, keep your pipeline moving, and watch early conversations become recurring accounts. Log every visit, note, and follow-up in our software before your day ends. Attend a weekly team meeting to review numbers, share wins, and get coaching What We’re Looking For You haven’t held a sales title before — but you’ve worked in a role where showing up consistently, communicating clearly, and genuinely taking care of people was the job. That foundation transfers well here, and we’ll give you the tools and coaching to build on it. People-oriented and persistent — You’re comfortable introducing yourself to new people and building rapport quickly. You follow up because you said you would. Eager to learn — You’ll be given a proven script and a clear playbook. Your job is to absorb it, deliver it well, and keep improving with coaching. Reliable and routine-driven — This role runs on daily habits — routing, logging visits, sending follow-ups. The people who succeed here execute the process every single day. Detail-oriented by habit — You log your visits, track your contacts, and treat follow-up like part of the job — not an afterthought. Self-directed — You manage your own schedule and route. Accountability lives in your daily logs and your results. Backgrounds That Tend to Transfer Well Retail or customer service — you know how to read a room and handle objections gracefully. Hospitality — you’re used to making people feel at ease and building rapport quickly Property management or real estate — you already speak the language of the people we call on. Any people-facing role where showing up consistently and communicating clearly was the job.

Requirements

Valid driver’s license and clean driving record
Must be based in or near Indianapolis— daily travel throughout the north and south side and nearby suburbs.
Comfortable learning new software — CRM and routing tools provided and trained.
Strong written and verbal communication skills.

Nice To Haves

Bilingual English/Spanish a plus.

Responsibilities

Drive a planned route on Indianapolis north/south side and nearby suburbs every day.
Introduce repair service and build relationships with property managers and facility managers.
Plan your route, review target accounts, and prep follow-up notes.
Introduce yourself and build relationships with people who make repair decisions.
Deliver a proven introduction and ask questions to understand customer needs.
Follow up with contacts and keep the pipeline moving.
Log every visit, note, and follow-up in the software.
Attend weekly team meetings to review numbers, share wins, and get coaching.