Client Relations Specialist

Hilton Grand Vacations • Honolulu, HI

7d

About The Position

As a Client Relations Specialist, you'll ensure every client's contract experience is smooth, accurate and compliant. In this role, you'll review and validate sales contracts, provide clear client support throughout the closing process, and notarize documents to certify their authenticity. You'll collaborate with internal teams to resolve discrepancies quickly while delivering professional, friendly service that builds trust and confidence in every transaction.

Requirements

• High School Diploma or equivalent experience
• Valid Notary License or the ability to acquire a license.
• Minimum 1 year of work experience in Customer Service.
• Ability to work a flexible schedule to include evenings, weekends, and holidays.
• Ability to calculate figures and amounts ranging from commissions, proportions, and percentages.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to effectively resolve customer service issues.

Nice To Haves

• 1+ year experience with Notary contract documents.
• Timeshare/Vacation Ownership experience.
• 1 year or more of administrative/clerical work experience.
• Associate's degree/College Diploma/Cepeg.

Responsibilities

• Assures new owners understand their paperwork and contracts
• Partner with Contracts in processing client paperwork so that documents are done accurately and efficiently
• Provides Notary services for guests/new owners, in addition to presenting all other legal documents, in order to complete the contract
• Follows up with Corporate Contracts regarding all client paperwork and support sales in owner contract fulfillment and communication
• Manages the customer follow-up process by obtaining any necessary (missing/incomplete) documentation or funds as needed to close transactions.
• Follows all quality assurance directives and SOPs
• Provides professional and courteous service to all new Hilton Grand Vacations clients/owners/guests in accordance with HGV’s standards of integrity, quality, and service.
• Exhibits professionalism in actions and appearance.

Benefits

• Hourly Pay: $33.65 per hour
• Medical, Dental, and Vision insurance from Day One
• Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
• Generous Paid Time Off Program, Paid Sick Days and Paid Parental leave
• HGV provides access to outstanding Team Member benefits, discount travel programs and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED