Client Relations Specialist

YWCA Metropolitan Chicago•Waukegan, IL

2d•$40,000 - $42,500•Onsite

About The Position

The Client Relations Specialist – CCR&R educates visitors about YWCA programs and available services and addresses member concerns about Child Care Assistance. The Client Relations Specialist assists in management of the office environment and provides the required administrative support. The Client Relations Specialist is active in promotion of synergy across YWCA programs and in Racial Justice work. This role collaborates with the administrative Manager and administrative Team, Early Childhood Financial Empowerment Services Directors, Team Coordinators, YWCA staff members, Parents and Child Care Providers throughout the Chicagoland Area.

Requirements

At minimum, six months of customer service and administrative support experience, within a service-oriented environment, are required.
A proactive self-starter and skills that include: a demonstrated ability to work independently; to handle multiple assignments and tasks; and to apply and comply with various policies and procedures.
Good telephone etiquette and ability to communicate in a courteous and professional manner are necessary for the role.
Intermediate level of skills with MS Office and Outlook are required.
Skills with database management, proficiency with spreadsheets and internet search applications are necessary.
Experience in the organization and implementation of office projects and filing systems, databases and calendars is required.
Discretion is required for handling of documents and for member concerns.
Demonstrated respect and appreciation for working in a multi-ethnic and multi-cultural work environment must be evident.
The Client Relations Specialist must be able to work effectively with members who may show stress and impatience.
A minimum of fifteen (15) hours of professional training related to Early Childhood and/or to the responsibilities of the position is required annually.
A bilingual Client Relations Specialist who works with a foreign language speaking community must demonstrate cultural competency with that community and fluency in both English and the community’s language (oral and written).
A High School diploma, or GED, is required.

Nice To Haves

An associate’s degree or a progress toward completion of a degree is preferred.
A general knowledge of community resources is desirable.

Responsibilities

Educate visitors about the YWCA’s available services.
Assist members with completion of required forms and assessments.
Conduct member screening to evaluate the need for immediate support and to facilitate referral and linkage to appropriate community services.
Use appropriate judgment in upward communication regarding client or member concerns.
Perform a variety of office support duties including processing and distribution of mail, copying, faxing and filing.
Provide administrative support for the department.
Assist with managing and updating the lobby and other areas of the office.
Ensuring areas are cleaned and organized with all materials needed.
Participate in administrative and program meetings, as appropriate.
Promoting and educating individuals about all programs and assisting clients in navigating the Child Care Assistance Program, Tummy, and other programs offered within the YWCA.
Other duties outside of the responsibilities of the position may be assigned but not limited to; special projects, tasks force or other assignments.