Client Relations Specialist

The Alsandor Law Firm • Houston, TX

11h • Onsite

About The Position

The Alsandor Law Firm is a boutique family law practice in Houston, Texas, seeking a full-time Client Relations Specialist to serve as the primary point of contact between the firm and its clients. This is a high-touch, relationship-centered role for someone who communicates with warmth and professionalism, thrives in a "fast-paced" environment, and takes genuine pride in delivering excellent service. You will work closely with our attorneys and paralegals to ensure every client feels informed, supported, and valued throughout their matter.

Requirements

• 1–2 years of experience in a client-facing role; legal, medical, or professional services environment preferred
• Exceptional written and verbal communication skills with a professional, composed demeanor
• Ability to handle sensitive and emotionally charged situations with empathy and discretion
• Strong organizational skills and ability to manage multiple priorities without missing deadlines
• Comfortable with email management, client portals, and practice management software (Clio experience a plus)
• Strict adherence to client confidentiality and professional privacy standards
• Familiarity with legal terminology a plus; family law experience strongly preferred
• Reliable, detail-oriented, and committed to following through on every client interaction

Nice To Haves

• Clio experience a plus
• Familiarity with legal terminology a plus
• family law experience strongly preferred

Responsibilities

• Monitor the firm's client portal daily and respond to all client inquiries within 24 hours, coordinating with the assigned paralegal or attorney to obtain accurate information before responding
• Answer incoming client calls promptly and professionally; triage questions, gather relevant information, and follow up with attorney- or paralegal-approved responses
• Process and route incoming firm email daily; flag urgent or time-sensitive matters immediately for attorney review
• Conduct periodic outbound calls to active clients at defined intervals to assess service satisfaction and identify unmet needs; document and communicate feedback to the appropriate legal team member
• Request retainer replenishments from clients in accordance with firm billing protocols; coordinate with the supervising attorney and bookkeeper as needed
• Record all billable time accurately in the firm's practice management system (Clio) with case-specific, detailed time entries
• Draft professional written communications on behalf of the firm; all substantive legal content is reviewed and approved by legal staff prior to transmission
• Maintain accurate records of all client communications and interactions in Clio
• Serve as an internal advocate for the client experience, proactively identifying and recommending service improvements

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed