Client Relations Specialist

ZoeRVA Health•Innsbrook, VA

8d•$21 - $29•Onsite

About The Position

The Client Relations Specialist plays a vital role in ensuring the smooth operations of the office. Responsibilities include scheduling appointments, greeting clients upon arrival at the office, client registration, medical chart maintenance, accepting payments, and providing back-up as needed. This position will support the front desk of a small but mighty office of 7-12. The Client Relations Specialist will work independently and have high engagement with patients. This individual will also interact cross-functionally with other departments and locations to share ideas, solve problems, and provide back-up as needed.

Requirements

3+ years of working experience in a medical office
High School degree or equivalent

Nice To Haves

Computer, multi-line phone systems, office equipment, Microsoft Office experience preferred
Adaptable, compassionate professional who thrives in a dynamic environment and confidently manages competing priorities with grace and efficiency.
Treats every individual with warmth and respect, creating a welcoming atmosphere while maintaining clear focus and strong organizational skills.
Attention to Detail
Client Commitment
Composure
Effective Communicator
Follow-Up
Responsiveness

Responsibilities

Coordinate and schedule patient appointments; manage appointment cancellations or rescheduling requests and reach out to fill open appointments.
Serve as the primary point of contact for patient inquiries via phone, portal messages, or in person; provide clear and accurate information to patients regarding appointments, policies, and general inquiries.
Address patient concerns and escalate issues to appropriate healthcare personnel or manager when necessary.
Maintain accurate and up-to-date patient medical records and documentation; ensure confidentiality and compliance with HIPAA regulations.
Greet and check-in patients; assist in the completion of patient registration and intake forms; check-out and collect payments from patients.
Collaborate with healthcare providers to ensure seamless patient care transitions.
Verify patient insurance coverage and benefits; assist patients with insurance-related inquiries and coordinate with insurance providers as needed. Clearly and accurately explain insurance benefits, deductibles, copay structures, and billing policies to patients in a way that is easy to understand.
Proactively collect patient payments at the time of service, including copays, coinsurance, and outstanding balances- both current and past due- with confidence and professionalism; maintain a firm yet empathetic approach when addressing payment concerns, ensuring patients feel respected and supported while upholding the financial integrity of the practice.
Facilitate referrals to specialists or other healthcare facilities as directed by healthcare providers.
Support healthcare providers and clinical staff with other administrative tasks.