Client Relations Representative (CRR)

YWCA of Annapolis & Anne Arundel County•Arnold, MD

5d•Onsite

About The Position

The YWCA of Annapolis & Anne Arundel County's mission lives in the soul of everyone at the YWCA of Annapolis & Anne Arundel County because we demand a world of equity and human decency as we operate the county's only domestic violence safe house. We envision a world of opportunity. We commit ourselves to the work of justice every day. Working under the supervision of the Administrative Manager, the Client Relations Representative (CRR) is a first point of contact for the organization and is well versed in operational and programmatic operations at the YWCA. The CRR helps to set the positive service-oriented tone of the agency and provides general office support including scheduling, triaging client needs, resource and referral, programmatic billing, completing reporting requirements, data entry, data compilation, database management, community engagement, and other administrative functions as assigned.

Requirements

Excellent customer service and problem-solving skills
Proficient in Microsoft Office and online scheduling
Experience with multi-line telephone
Ability to properly navigate client/medical record software
Clear and concise writing
Attention to detail
Ability to operate standard office equipment
Clear understanding and ability to effectively prioritize
Familiarity or willingness to learn about crisis intervention needs/services as well as community resources
Ability to work well either alone or as part of a team
Clear background check

Nice To Haves

Bilingual (Spanish/English) applicants encouraged

Responsibilities

Greet clients, visitors and callers
Maintain the switchboard
Provide resource and referral information to callers/visitors
Ensure cross training in residential program and regularly support on-site functions
Assign clients to therapist and schedule appointments
Utilize agency database(s) for client record, reporting and query purposes
Process incoming payments
Process in-kind donations
Inventory and order office supplies
Maintain current employee contact list
Oversee conference room scheduling and utilization
Perform office opening and/or closing duties
Coordinate annual holiday giving program including "thank you" letters and tracking
Assist with staff activity/recognition events
Assist manager with volunteer program
Deliver community outreach presentations as assigned by supervisor
Obtain knowledge of policies and procedures of all YWCA programs