Client Relations Representative - Insurance Program Associate

Jencap•New York, NY

9h•Onsite

About The Position

Jencap is one of the largest wholesale insurance intermediaries in the United States, specializing in wholesale brokerage, binding authority, and program management. The company fosters a collaborative and driven team environment, empowering individuals with tools and development opportunities for successful careers. This specific role is for a Program Associate / Client Relations position within a specialized insurance provider focused on the sports and events industry. This provider delivers tailored coverage solutions and prides itself on industry expertise and high-touch client service. The position is based in the NY, NY office. The Program Associate is crucial for delivering a seamless client experience by supporting program operations and building strong client relationships. It suits someone who thrives in a fast-paced, client-facing environment, enjoys problem-solving, and aims to create a positive and professional experience. The role serves as the initial client contact, coordinating with internal teams to ensure consistent service and program execution.

Requirements

Strong communication skills with a professional and approachable demeanor
Highly organized with strong attention to detail
Comfortable managing multiple priorities in a fast-paced environment
Proficient in Microsoft Office (Excel, Outlook, Word) and open to learning new systems
Willingness to obtain P&C license (training/support provided) if not currently licensed
Proactive, organized, and customer-focused with a positive attitude and a commitment to delivering high-quality service with the ability to adapt to changing client needs and industry trends.

Nice To Haves

Bachelor’s degree (Business, Communications, Hospitality, Marketing, or related field)
Experience in client-facing roles such as hospitality, customer experience, account coordination, or service industries

Responsibilities

Act as a front-line resource for clients, assisting with coverage setup and guiding them through the binding process. Ensure a smooth experience by delivering clear communication, accurate information, and consistent follow-through.
Support day-to-day operations, providing organized and accurate client records, ensuring all information is communicated effectively across teams and help program implementation.
Maintain accurate client records and ensure clients receive timely updates and information regarding their coverage.
Proactively identify client needs and resolve issues efficiently, escalating more complex matters as needed while maintaining a high level of client confidence.
Contribute to ongoing improvements in client experience by identifying trends, gaps, and opportunities within workflows.