Client Relations Representative - Insurance Program Assoicate

Jencap • Philadelphia, PA

8h • Remote

About The Position

We are a specialized insurance provider focused on the sports and events industry, delivering tailored coverage solutions that help clients execute successful, risk-managed events. With decades of experience, we pride ourselves on combining industry expertise with high-touch client service. The Program Associate plays a key role in delivering a seamless client experience by supporting program operations and building strong client relationships. This position is ideal for someone who thrives in a fast-paced, client-facing environment, enjoys problem-solving, and takes pride in creating a positive and professional experience for every interaction. You’ll serve as the initial point of contact for clients while coordinating with internal teams to deliver consistent execution of services and programs.

Requirements

• Strong communication skills with a professional and approachable demeanor
• Highly organized with strong attention to detail
• Comfortable managing multiple priorities in a fast-paced environment
• Proficient in Microsoft Office (Excel, Outlook, Word)
• Open to learning new systems
• Willingness to obtain P&C license (training/support provided) if not currently licensed
• Proactive, organized, and customer-focused with a positive attitude
• Commitment to delivering high-quality service
• Ability to adapt to changing client needs and industry trends

Nice To Haves

• Bachelor’s degree (Business, Communications, Hospitality, Marketing, or related field)
• Experience in client-facing roles such as hospitality, customer experience, account coordination, or service industries

Responsibilities

• Act as a front-line resource for clients, assisting with coverage setup and guiding them through the binding process.
• Ensure a smooth experience by delivering clear communication, accurate information, and consistent follow-through.
• Support day-to-day operations, providing organized and accurate client records, ensuring all information is communicated effectively across teams and help program implementation.
• Maintain accurate client records and ensure clients receive timely updates and information regarding their coverage.
• Proactively identify client needs and resolve issues efficiently, escalating more complex matters as needed while maintaining a high level of client confidence.
• Contribute to ongoing improvements in client experience by identifying trends, gaps, and opportunities within workflows.

Benefits

• Tools & development opportunities to have a successful career
• Opportunity to build something new
• Expand knowledge and stretch experience through new and emerging risks
• Have your voice heard, your skills properly applied, and to add tangible value to an organization

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees