Client Relations Representative - Eligibility

Delta Dental of Oklahoma • Oklahoma City, OK

1d • Onsite

About The Position

Client Relations Eligibility Representatives provide direct and proactive service for all employer-sponsored group plan administrators of Delta Dental benefits by servicing all areas of billing and eligibility maintenance in the various DDOK assigned databases. Provides group service by meeting set goals and promoting all DDOK electronic service offerings. Maintaining high quality of service for both internal and external DDOK clients and standards set by DDOK.

Requirements

• High school diploma or equivalent in experience
• Excellent written and oral communication skills, which includes public speaking and presentations.
• Typing a minimum of thirty (30) wpm.
• Minimum alpha data entry skills of 5000 ksph.
• Minimum numeric data entry skills of 7000 ksph.
• Excellent organizational skills and the ability to multi-task while working with minimal supervision.
• Basic understanding of Accounting principles.
• Oklahoma Insurance License or ability to obtain Oklahoma Insurance License within first (1st) year of employment.
• Minimum one year Customer Service related field.
• Basic knowledge of Microsoft Office products such as Microsoft Word, Excel and Outlook.
• Valid driver's license and willingness to travel overnight when necessary.
• Must be a team player, professional, and possess excellent customer service, oral and written communication skills.
• Must be detail and quality oriented, organized, analytical, and work well with minimal supervision.

Nice To Haves

• Current Oklahoma Insurance License preferred.
• Prior insurance, clerical, and/or office experience preferred.

Responsibilities

• Provide direct and proactive service for all employer-sponsored group plan administrators of Delta Dental benefits.
• Service all areas of billing and eligibility maintenance in the various DDOK assigned databases.
• Provide group service by meeting set goals and promoting all DDOK electronic service offerings.
• Maintain high quality of service for both internal and external DDOK clients and standards set by DDOK.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED