Client Relations Manager

Infinity Group of Companies•Hartford, CT

About The Position

The Client Relations Manager plays a pivotal role in setting up Infinity Group’s projects for success by guiding clients through the critical pre-sale phase. Acting as a trusted advisor and connector, you’ll coordinate with internal teams — including business development, design, estimating, and project management — to deliver clear, compelling proposals and Feasibility Budget Reports that help clients make informed decisions. You’ll build strong relationships with clients, brokers, and landlords by providing exceptional communication, proactive problem-solving, and a steady presence during early project planning. While the Project Manager becomes the main point of contact once construction begins, you’ll remain a supportive resource for clients, reinforcing Infinity Group’s reputation for responsive, high-touch service and providing continuity at the account level to drive repeat business. This role requires a people-first relationship-builder with an eye for detail, strong organizational skills, and a working knowledge of commercial interiors projects. Your ability to balance client needs with internal delivery capabilities will help projects start on the right foot — on time, within scope, and with client confidence intact.

Requirements

3–5 years of experience in client management, project management, account management, or related roles within commercial real estate or design-build/construction.
Proven ability to build strong, trust-based relationships with clients, brokers, landlords, and partners.
Highly driven and self-motivated individual that is hungry, humble, and smart.
Strategic thinker – able to develop a win strategy for large projects on a repeatable basis ($1m+).
Solid understanding of project lifecycles, including design and construction phases.
Confident communicator, both written and verbal, with strong presentation and meeting facilitation skills.
Highly organized and proactive, with the ability to juggle multiple priorities and deadlines.
Tech-savvy with CRM systems, project management tools, and virtual meeting platforms.
Based within Infinity Group’s core markets and willing to travel regionally for client meetings and site visits as needed.
Must maintain a professional appearance suitable for client- and broker-facing meetings.
Ability to participate in site visits, including walking active construction sites when required.
Willingness to travel regionally and occasionally overnight to meet client needs.

Responsibilities

Act as the primary client liaison during the pre-sale phase, from initial opportunity through to signed contract.
Identify all influencers in the client’s circle of influence and establish and maintain relationships which each one.
Develop a deep understanding of assigned accounts to build an account strategy, identify upcoming opportunities, align with client business objectives, and position Infinity Group for repeat work.
Coordinate closely with internal business development, design, estimating, and project management teams to develop and deliver Feasibility Budget Reports, proposals, and project contracts that align with client goals.
Lead and facilitate pre-construction client meetings, site visits, and milestone presentations to build client confidence and drive decision-making.
Ensure clear, proactive communication with clients about project scope, budget ranges, and timeline expectations during the pre-sale process.
Maintain organized documentation of client communications, requirements, and evolving project details in the CRM and file management platforms.
Support a smooth handoff to the project management team at the start of construction, ensuring all client expectations and agreements are clearly understood.
Remain available to clients as a trusted resource and friendly point of contact throughout construction, assisting with questions or additional needs as they arise.
Advocate for the client’s best interests while balancing scope, budget, and schedule constraints with internal delivery capabilities.