Client Relations Manager
ABC Imaging•Milwaukee, WI
•Onsite
About The Position
Client Relations Manager at ABC Imaging. This role is the friendly, get-it-done heartbeat of the team, responsible for delivering great service, keeping operations smooth, and leveraging technology and people to maximize value. The position involves managing client work, overseeing administrative tasks related to technical and billing targets, orchestrating shop operations, maintaining equipment, ensuring accurate billing, supporting account managers, and managing inventory.
Requirements
- High school diploma
- Knowledge of print equipment and materials.
- Leadership skills
- Strong customer service skills
- Clear communication skills
- Excellent organizational and multitasking skills.
- Problem-solving for software/hardware issues.
Nice To Haves
- Bachelor's degree preferred.
- 2+ years in print or related roles.
Responsibilities
- Deliver top-quality client work on time.
- Own admin for technical and billing targets (meter reads, time reporting, equipment maintenance).
- Orchestrate shop operations: staffing, scheduling, budgets.
- Keep equipment in good shape and spot productivity upgrades.
- Ensure accurate billing and resolve issues.
- Track and escalate helpdesk tickets daily.
- Support Major Account Managers with client outreach, site visits, and events.
- Maintain up-to-date Client Relations Manuals and report to the District Manager.
- Manage inventory and supplies.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off (PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
