Client Relations Manager

LifeKey Health • Lutherville Timonium, MD

3d • Remote

About The Position

LifeKey Health LLC is seeking an experienced, highly connected Client Relations Manager to grow our private-pay, long-term care insurance, and Medicaid waiver home care client base throughout the communities we serve. This is a boots-on-the-ground business development position, not a desk-based marketing role. The ideal candidate has established relationships within the healthcare, senior-care, home care, and long-term care communities and a demonstrated ability to turn those relationships into qualified referrals and new clients.

Requirements

• 3–5 years of successful experience in home care, home health, senior care, long-term care, healthcare sales, referral development, community outreach, or healthcare business development.
• Established professional relationships and community networks capable of generating new client opportunities.
• Proven history of referral generation, client acquisition, and strong closing/conversion performance.
• Working knowledge of home care operations, long-term care, payer sources, and healthcare referral processes.
• Strong consultative sales, presentation, relationship-building, objection-handling, and closing skills.
• Professional appearance and executive presence with the ability to represent LifeKey Health effectively with families, healthcare professionals, and community partners.
• Ability to work independently, organize a territory, follow up consistently, and meet measurable performance expectations.
• Reliable transportation, valid driver's license, and appropriate automobile insurance.
• Applicants should be prepared to discuss their existing professional network, previous referral volume, conversion rates, client admissions, accounts developed, and other measurable business-development results during the interview process.

Nice To Haves

• Bachelor's degree in business, marketing, healthcare administration, communications, public health, social services, or a related field preferred; equivalent directly relevant experience will be considered.

Responsibilities

• Build and nurture referral relationships with hospitals, rehabilitation and skilled nursing facilities, assisted living communities, case managers, social workers, support planners, physicians, home health and hospice organizations, senior-service professionals, and community partners.
• Conduct regular in-person facility visits, networking, presentations, meetings, and follow-up throughout assigned territories.
• Meet with prospective clients and families to explain LifeKey Health's services, answer questions, identify needs, address objections, and help qualified families move forward with care.
• Develop new referral sources while strengthening existing relationships and creating repeat referral business.
• Maintain an active referral pipeline and document outreach, leads, follow-up, conversions, and relationship activity.
• Represent LifeKey Health with professionalism, confidence, discretion, and strong knowledge of home care and long-term care services.
• Consistently achieve a target of 3–5+ qualified new client conversions per month after the introductory ramp period, with an emphasis on recurring service hours, client quality, retention, and sustainable referral relationships.

Benefits

• $20.00/hour base pay
• Uncapped performance-based commission for qualified new client conversions, with increased earning opportunities for higher production
• Mileage reimbursement for approved business travel
• Employee benefits for eligible full-time employees
• Paid time off and other company-sponsored benefits, as applicable
• Advancement opportunities as LifeKey Health continues to grow

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree