Client Relations Manager - Jacksonville, FL

Compass Group • Jacksonville, FL

1d • Onsite

About The Position

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary. Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry. Come grow with us. We are Canteen.

Requirements

• 3+ years of experience in client relations, account management, customer success, or a related field
• Strong interpersonal, communication, and presentation skills
• Proven ability to manage multiple accounts and conflicting priorities
• Problem solving mindset with a high level of professionalism
• Experience working cross functionally with internal teams

Nice To Haves

• Proficiency in CRM tools

Responsibilities

• Serve as the primary point of contact for assigned client accounts
• Build and nurture strong, long term client relationships
• Understand client needs and provide tailored service and solutions
• Collaborate with internal departments to ensure seamless client support
• Monitor client satisfaction and implement improvement strategies
• Proactively identify opportunities to expand client engagement
• Track client issues, follow up on resolutions, and ensure timely communication
• Prepare reports, updates, and presentations for leadership and clients
• Support overall client success initiatives

Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave
• Yearly Bonus Opportunity
• Co. Car Provided

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed