Client Relations Manager - Remote

AllOne Health • Remote,

5d • Remote

About The Position

AllOne Health is in the business of care; and service is what matters most. As a leader in workplace behavioral health, we’ve proven that a company’s success is directly linked to the health and well-being of their employees. By joining our team, you will make a difference in the lives of our clients and their communities. The meaningful work that we do includes counseling, providing work-life resources, wellness and more through our Employee Assistance Programs (EAP). We are currently seeking a Client Relations Manager to work remotely. This is a full-time, exempt position.

Requirements

• Bachelor’s or master’s degree in business, Human Resources, Social Work, Psychology, or a related field.
• 3+ years of experience in account management, client services, or a related role, ideally within an EAP, health and wellness, or human services industry.
• Strong interpersonal and relationship-building skills.
• Excellent verbal and written communication, including presentation and public speaking abilities.
• Analytical skills to interpret utilization data and develop actionable insights.
• Proficiency in project management, multitasking, and meeting deadlines.

Nice To Haves

• Familiarity with mental health, wellness, and organizational behavior concepts is a plus.

Responsibilities

• Serve as the primary liaison between the organization and assigned EAP client accounts.
• Build and maintain strong relationships with client HR teams, leadership, and stakeholders.
• Conduct regular check-ins and strategy meetings to understand client needs, adjust programming accordingly, and ensure satisfaction with EAP services.
• Act as a trusted advisor to customer points of contact to provide program support and offer insights into organizational challenges.
• Coordinate the onboarding process for new clients, including service delivery setup, training, and communication plans.
• Collaborate with internal teams to customize program offerings based on client-specific goals and organizational culture.
• Offer management and organizational consultation with the client point of contact on individual, team, and organization-level human-centric challenges with emphasis on improving performance and productivity deficiencies. Offer empathy, stability, and practical solutions to help meet organizational needs.
• Provide ongoing support to customer points of contact, addressing inquiries, concerns, or escalations promptly and effectively.
• Develop and execute engagement strategies to promote EAP awareness and utilization among client employees.
• Deliver presentations, webinars, and training sessions to employees and management on available EAP services and wellness topics.
• Analyze utilization data to identify trends and recommend strategies to improve employee engagement and program impact.
• Prepare and present regular reports to clients, summarizing program usage, outcomes, and areas for improvement.
• Provide insights and recommendations based on data to enhance program effectiveness.
• Ensure all reports meet confidentiality and compliance standards.
• Identify opportunities to expand EAP services and support additional client needs.
• Initiates conversations with customers, highlighting whole-health solutions. Identify opportunities, transition, and support engagement with subject matter experts.
• Collaborate with sales and leadership teams to develop proposals for enhanced or expanded offers.
• Assist in contract renewals by demonstrating program value and fostering client loyalty.

Benefits

• Immediate medical (Blue Cross/Blue Shield), dental, and vision insurance is available
• Desirable work schedules
• Generous amount of Paid Time Off
• 401(k) retirement program with a company match
• Employee Assistance Program (EAP) benefits are available to you and your family

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level