Client Relations Assistant

Canine Craze•Urbandale, IA

2d•Onsite

About The Position

Every dog has potential. Our job is to help families discover it. That's why every great relationship starts with the right conversation. As our Client Relations Assistant, you'll be the trusted first point of contact for every client. You'll welcome families, answer questions, and connect them with the training and services that best fit their goals. We're a small team where relationships matter. We support one another, celebrate successes together, and believe people do their best work when they enjoy coming to work. The Client Relations Assistant is responsible for creating an exceptional experience for every client from the first interaction through ongoing services. This role ensures clients feel welcomed, informed, and supported while providing the administrative and operational support that allows trainers to focus on training dogs and serving clients. Success is measured not simply by completing tasks, but by creating positive client experiences, maintaining operational excellence, and contributing to a collaborative team culture.

Requirements

Clients are greeted warmly and professionally.
Every interaction reflects Canine Craze values.
Clients understand what happens next.
Questions are answered promptly.
Problems are resolved quickly or appropriately escalated.
Trainers have complete and current schedules.
Clients receive accurate confirmations and instructions.
Scheduling conflicts are minimized.
Evaluations and services are booked efficiently.
Client and dog records are current.
Vaccination records, waivers, and required documents are complete.
Notes are entered promptly.
Documentation follows established procedures.
Reception and client areas are clean and odor-free.
Supplies and forms are stocked and accessible.
The workspace remains organized throughout the day.
Opening and closing procedures are completed consistently.
Materials are prepared when needed.
Trainers receive timely and accurate client information.
Team communication is clear and prompt.
The employee contributes wherever support is needed.
Client Focus - Creates welcoming, informed, and positive experiences for clients.
Organization - Keeps schedules, records, materials, and workspaces accurate and accessible.
Communication - Communicates clearly, professionally, and confidently in person, by phone, and in writing.
Initiative - Recognizes needs, solves routine problems, and acts without waiting to be asked.
Adaptability - Handles changing priorities and a fast-moving environment calmly.
Teamwork - Contributes positively to the success of trainers, teammates, clients, and dogs.