Client Reimbursement Advocate

Imagine360•,

11d•Remote

About The Position

Imagine360 is seeking a Client Reimbursement Advocate to join the team! On behalf of clients and members, the Client Reimbursement Advocate works directly with providers to manage, negotiate, and resolve disputes to ensure fair and reasonable agreements on medical claims and services and to secure access to care for members. As the Client Reimbursement Advocate, your empathetic nature is essential as you advocate for members to minimize provider balance billing and denials of care. This position is 100% remote.

Requirements

High School Diploma or GED
1+ years of healthcare, health insurance, or customer service experience.
Experience with negotiations.
Excellent communication (written, verbal, and listening), interpersonal, and analytic skills

Nice To Haves

Experience in billing, insurance, healthcare, or legal environments is a plus.
Knowledge and understanding of CMS1500 and UB04 Medical Claim Forms, medical coding, and proficiency in Microsoft Office products desired

Responsibilities

Solve access to care issues for members and clients while providing frequent updates and final resolutions to all relevant stakeholders, including the members and clients themselves, as well as department leadership, account managers, clinical team, and any other relevant players specific to each case.
Contact providers to explain medical plan pricing metrics and troubleshoot any barriers to entry for members and clients, including negotiating pre-payments and single-case agreements.
Initiate and maintain contact with members to introduce ourselves, establish trust that we will resolve their case, and provide relevant updates throughout the life of their case.
Provide regular updates to multiple partners inside and outside the organization to ensure relevant stakeholders are up to date with each case.
Assist members with identifying alternative provider options when resolution cannot be secured with the provider.
Meet quality and production standards.
Track and document all communications that relate to the claims and settlement negotiations.
Adhere to guidelines, escalate claims for management review when needed, and maintain open and interactive communication with all key players.
Identify and execute opportunities to negotiate settlements with providers, contact facilities upon request to educate them regarding the i360 process, and champion on behalf of the member to ensure fair access to care at reasonable cost.

Benefits

Multiple Health plan options
Company paid employee premiums for disability and life insurance
Parental Leave Policy
20 days PTO to start
10 Paid Holidays
Tuition reimbursement
401k Company contribution
Company paid Short & Long term Disability plus Life Insurance
Professional development initiatives / continuous learning opportunities
Opportunities to participate in and support the company's diversity and inclusion initiatives