Client Regional Analyst

TTEC•Dearborn, MI

4d•$32 - $33•Onsite

About The Position

The Client Regional Analyst will support the team in meeting and exceeding Client CX OKRs (objectives and key results) by managing tracking, reporting, and communication of performance reporting toward key business objectives across the Lincoln Client Experience Journey for Discovery, Purchase and Onboarding stages. The Lincoln Client Experience Analyst will also support key business priorities/projects, budgets, events, and metrics.

Requirements

High School Diploma
Strong business acumen
Strong computer skills in MS Office: Word, Excel, Access, PowerPoint, and MS Outlook
Positive attitude and desire to be part of a team of professionals in a department where people can thrive and enjoy work
Ability to adapt to dynamic business environment with evolving priorities & support needs
Strong problem solving and decision-making skills
Proven experience multi-tasking in a fast-paced environment
Responsible, accountable, and able to work independently and as part of a team
Strong customer service skills and relationship building skills
Strong Team building skills, to work well within a close team environment – self-sufficient, resourceful and works well with minimal supervision
Strong verbal and written communication skills
Strong multi-tasking skills and ability to plan and prioritize responsibilities
Ability to demonstrate a high degree of professionalism
Strong attention to detail and analytical aptitude
Ability to display a high degree of discretion in dealing with confidential documents and information

Nice To Haves

Business or Marketing related associates degree or equivalent work experience preferred
Bachelor’s degree preferred
Prior marketing experience preferred
Project management experience preferred
Automotive experience a plus
Luxury experience a plus

Responsibilities

Support the Client Experience Owner and Experience Leads for Discovery, Purchase and Onboarding with ongoing and special projects with dynamic business priorities
Lead Reporting and Tracking for Client Experience Center and Client Dynamic Experience Center along with agency partners at TCG and Finance; including ROI, sales match, market share, lead generation, handraisers, virtual tours (showcase) and other key metrics/performance
Support Analysis of OneCX data reporting (real time client experience tracking results) to monitor and track Lincoln performance that will help inform the team to improve Client Experience
Support Marketing Units for Client Experience Center: Track usage, secure vehicles, and support ordering efforts (coordinate with Market Area and TCG partners)
Assist with logistics, planning, catering, announcements, attendance tracking, etc. for events, meetings, or activations with the Client CX Team to support activities with dealers, clients and the Client Experience Center or Client Dynamic Experience Center
Support research initiatives for Client CX Team (client, dealer or field interview or survey planning/logistics)
Manage office supply usage and re-ordering
Support team workshopping efforts, coordination, scheduling, and documentation
Provide project support for key initiatives across Discovery, Purchase & Onboarding Lincoln CX
Lead contact with Client land (office space) management for office issues, scheduling, and questions