Senior Analyst, Regional Client Insights & Performance

Richemont•Miami, FL

1d•Onsite

About The Position

Richemont, a global leader in the luxury sector, is seeking a Senior Analyst, Regional Client Insights & Performance for Cartier LATAM, based in Coral Gables, FL. This role is crucial for supporting regional client data and clienteling performance. The analyst will lead client data projects, serve as the subject matter expert for client data, and be responsible for developing client reporting, conducting analytics, and communicating insights and business recommendations. The goal is to transform client data into actionable intelligence to enhance boutique execution, elevate the client experience, and drive sustainable growth across the region. This position bridges CRM systems, client data, CRM, clienteling reporting, boutique enablement, and performance analytics, ensuring Cartier’s client strategies are locally relevant and aligned with Maison standards. The role requires close collaboration with various internal teams, including Boutique teams, Client Data and Engagement at HQ, Commercial Performance, Retail Operations, Client Services, Client Relations Center, Marketing, and MCC HQ teams. The Senior Analyst will be accountable for supporting the Client Insights strategy through data and reporting, performance and ROI analysis, cross-functional collaboration, and client database maintenance. A strong understanding of data visualization, client segmentation, and excellent communication skills are essential. Experience in a client-centric luxury retail environment is a plus.

Requirements

Bachelor’s degree required; Master’s degree preferred (Business, Marketing, Analytics, or related field).
7+ years of experience in client data, CRM, analytics, clienteling performance, or commercial data-strategy roles.
Proven experience translating complex data into actionable insights for retail and commercial teams.
Strong knowledge of CRM platforms (Looker, Booster and Salesforce preferred Marketing Cloud) and analytics tools (Power BI, Tableau, Eventtia).
Excel & PowerPoint expert.
Proven success in analysis visualization and interpretation to draw actionable insights.
Experience with customer analytics, databases, performance metrics and reporting, campaign management, data quality and compliance.
High level of analytical rigor with exceptional attention to detail.
Experience working cross-functionally across retail, marketing, client services, operations, and HQ teams.
Excellent communication skills with the ability to influence senior stakeholders and field leadership.
Excellent time management and problem-solving skills.
Self-starter with strong critical thinking, adaptability: Strong organizational and project management skills.
Ability to work independently, apply proactive approaches, is adaptable and can work with and across different business disciplines.

Nice To Haves

Luxury retail experience strongly preferred.

Responsibilities

Act as the regional subject matter expert for client data, CRM, and clienteling performance.
Own the quality, integrity, governance, and evolution of the regional client database in partnership with HQ. Client re-assignment to active sales associates.
Drive continuous improvement in client data capture, enrichment, cleansing, segmentation, and compliance, aligned with US and LATAM data privacy regulations.
Partner with boutiques to elevate data capture behaviors in support of high-touch clienteling and long-term relationship building.
Serve as regional lead on client-related CRM tools and platforms (e.g., Looker, Booster, Salesforce, MyClients App, CKC, and related analytics environments).
Lead the development and optimization of client data, clienteling KPIs and Targets, dashboards, and reporting for boutiques and regional leadership.
Identify, analyze, interpret and present the performance of all client related KPIs, activations, intelligence and insights. Partner with CRM agency to drive performance.
Establish a consistent reporting cadence to track client engagement, outreach activity, data capture, retention, reactivation, and conversion.
Translate performance data into clear insights and recommendations that enable boutique managers to coach teams and adjust strategies: Database oversight; continuous improvement of data collection, regular maintenance, cleansing, merging, quality monitoring and updates (including client merges, deduplication reports and data capture initiatives).
Partner with HQ to align on global reporting standards while ensuring regional nuance and business relevance.
Support commercial leadership in measuring the ROI of client activations, events, and boutique initiatives.
Identify, analyze, and interpret client trends, behaviors, and lifecycle patterns across boutiques and channels.
Deliver actionable client intelligence that supports acquisition, loyalty, and retention.
Design and oversee targeted client lists and intelligence tools to support business development, special activations, and high-value opportunities.
Act as a strategic data liaison across functions, ensuring client insights inform retail strategy, client services, marketing activations, and operational priorities.
Champion a client-centric, data-informed mindset across the regional organization: Partner with key stakeholders to develop client insights that support overall network goals, including product launches, boutique openings, network development, and strategic projects
Develop ad-hoc materials for the network and key partners in line with the overall Client Engagement strategy
Support 1x1 client communication development, including outreach template creation and troubleshooting
Liaise with international teams on Client Engagement enhancements and roadmap
Lead education and adoption of client data and clienteling best practices across boutiques.
Partner with retail and client services teams to embed data-driven decision-making into daily boutique operations.
Support the rollout of new tools, initiatives, and processes, ensuring clarity, adoption, and measurable impact.
Serve as a trusted advisor to boutique management, balancing strategic data vision with pragmatic execution.
Be the main point of contact with HQ teams for regional trainings, adoption and follow ups.