Client Receivables Specialist

Polsinelli•Atlanta, GA

17h•Hybrid

About The Position

Polsinelli is seeking an engaging Client Receivables Specialist to join their dynamic team. This role is ideal for a detail-oriented individual who thrives in a professional environment and enjoys working with people. The position can be performed in a hybrid capacity in Atlanta, Dallas, Denver, Nashville, or Philadelphia.

Requirements

5 or more years of related experience in law firm collections and/or business-to-business collections experience.
Excellent organizational skills and keen attention to detail and quality.
Excellent verbal and written communication/presentation skills.
Strong demonstrated relationship-building skills.
Highly motivated with the ability to drive results and work on multiple projects with minimal supervision.
Ability to work in a team environment with changing priorities and time pressures.
Strong demonstrated work ethic.
A high level of proficiency with Microsoft Excel and Microsoft Word.

Nice To Haves

Legal billing experience is a plus.
Experience with ARCS and 3E is a plus.
Prior AmLaw 100 law firm experience preferred.

Responsibilities

Lead and/or assist with all aspects of collections, focusing on delinquent accounts and responding to Client and Billing Attorney inquiries effectively, efficiently, and professionally.
Maintain constant communication with Clients and Billing Attorneys regarding the status of their inventory.
Provide regular (at least monthly) updated information to Billing Attorneys on the status of their client inventory.
Assist the Director and the Team in efforts to provide better forecasts and achieve monthly revenue goals.
Deliver a high level of service to ensure Billing Attorney and Client satisfaction, exercising appropriate discretion and independent judgment.
Maintain accuracy and efficiency when working with a high volume of assigned billing attorneys and clients.
Work closely with the billing team to ensure efficient invoice delivery to clients and address concerns or changes quickly.
Identify inventory trends, risks, and challenges, and develop sensible action plans.
Assist the CFO, Director of Financial Operations, and the Director of Credit Control with adherence to Firm policies and procedures to drive positive inventory management and turnover results.
Focus on reducing average A/R write-offs and minimizing A/R over 90 days old.
Assist in developing improved workflow methods for common A/R tasks to minimize time required of Billing Attorneys for requests/approvals while maintaining internal controls.
Build and maintain effective working relationships with cross-functional support departments and team members.
Meet regularly with assigned billing attorneys to discuss potential at-risk accounts and develop action plans.
Work with the Credit Department to vet clients for potential financial risk.
Interact closely with the cash applications team to ensure timely and accurate posting of client payments.
Work effectively with all Finance & Accounting functions to deliver high-quality, accurate, and timely service to attorneys and clients.
Utilize 3E, ARCS, and Microsoft Word, Outlook, & Excel.
Perform all other duties, as assigned, to ensure the success of the department and Firm.