Remote Client Protection Advisor | Training & Mentorship
About The Position
AO operates within the American Income Division of Globe Life, serving working families and members of various organizations through supplemental life, accident, and health insurance benefits. Our organization has built its culture around exceptional client service, integrity and professionalism, personal accountability, continuous learning, mentorship and coaching, leadership development, performance-based advancement, and long-term professional growth. Our virtual business model allows representatives to serve clients and develop professionally from home while remaining connected through online training, coaching, team meetings, mentorship, and modern technology.
Requirements
- Be at least 18 years of age
- Be legally authorized to work in the United States
- Be physically located within the United States
- Have access to a reliable computer or laptop
- Maintain reliable high-speed internet
- Have webcam and microphone capability
- Maintain a quiet, professional home workspace
- Be comfortable communicating with clients through Zoom and phone
- Be willing to complete required training and professional development
- Be willing and able to obtain the appropriate state Life & Health Insurance License
- Excellent verbal and written communication
- Strong interpersonal and relationship-building skills
- Natural leadership potential
- Positive, professional attitude
- Self-motivation and personal accountability
- Strong work ethic and consistency
- Goal-oriented mindset
- Organization and time-management skills
- Adaptability and problem-solving abilities
- Confidence working independently
- Ability to collaborate within a virtual team
- Coachability and openness to feedback
- Professionalism and integrity
- Desire to mentor and develop others
- Commitment to continuous personal and professional growth
Nice To Haves
- Previous experience in Customer Service
- Sales
- Client Relations
- Team Leadership
- Management
- Recruiting
- Retail
- Hospitality
- Healthcare
- Education
- Financial Services
- Banking
- Administrative Support
- Account Management
- Business Development
- Military Service
- Coaching or Training
Responsibilities
- Conduct Zoom and phone consultations
- Connect with clients who have requested information about available benefits
- Ask questions to understand individual and family needs
- Explain available life, accident, and supplemental health insurance options
- Answer questions clearly and professionally
- Help clients evaluate available coverage
- Guide clients through applications and enrollment
- Provide ongoing client support and follow-up
- Assist with applicable policy reviews and service needs
- Maintain accurate digital records and documentation
- Build long-term relationships through trust, professionalism, and exceptional service
- One-on-one mentorship from experienced leaders
- Weekly leadership coaching
- Communication and presentation development
- Goal setting and performance accountability
- Coaching and feedback techniques
- Team-building strategies
- Problem-solving and decision-making
- New representative mentorship
- Training and professional development
- Business and organizational skills
- Leadership communication
- Performance management fundamentals
Benefits
- Medical reimbursement program
- Company-supported life insurance
- Accidental Death Benefit coverage
- Renewal and residual income opportunities
- Leadership development programs
- Professional training resources
- Modern virtual technology and business systems
- OPEIU Local 277 representation, where applicable
- Company-sponsored incentive travel
- Leadership conferences
- Professional development events
- Performance contests
- Recognition programs
- Team experiences
- Leadership retreats
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
