Client Project Manager II

Wildfire Defense Systems, Inc.•Post Falls, ID

16d•$87,300 - $100,000•Onsite

About The Position

The Client Project Manager II (CPM II) is a professional client management position within the Program & Client Management Department (PCM Department) in the Professional Services Division at Wildfire Defense Systems. The CPM II serves as the primary liaison between Wildfire Defense Systems and its clients, ensuring successful delivery of high client satisfaction and long-term account growth. This role focuses on understanding client business goals, managing daily communications and collaborating with internal teams to execute strategies on time and within budget.

Requirements

Bachelor of Science degree in business, marketing or another related discipline.
Minimum 3-5 years of experience in a professional product or service industry.
Proficiency in Microsoft products, particularly Excel.
Experience in client and project management.

Nice To Haves

Master’s degree in business administration.
Outstanding written and oral communication skills.
Bilingual English - French
High degree of ownership and accountability over projects.
Project Management Professional (PMP) certification.
Five (5) years of client relations and/or customer service experience.
Experience aligns with core values of integrity, trust and persistence.

Responsibilities

Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and managing expectations.
Develop strategic account plans aligned with client business objectives and identify opportunities for growth.
Gather and analyze client feedback to inform service improvements and product development.
Prepare and deliver presentations, proposals, and performance metrics to clients.
Effectively collaborate with cross-functional partners and stakeholders.
Review and interpret internal reporting from other business units.
Coordinate internal teams to deliver solutions tailored to each client’s needs, ensuring timely and effective service.
Manage the assigned programs to the contracted scope and desired margin.
Manage client onboarding, including setup and integration of new products or services.
Conduct regular business reviews to report on performance metrics, project milestones, and overall account health.
Oversee contract renewals, ensuring compliance with terms and service elements.
Maintain detailed records of client interactions, transactions, and communications in Salesforce.
Track, review and approve client billing.
Develop comprehensive project plans, including scope, objectives, timeline and budget for assigned projects.
Define project vision and direction, demonstrating ownership over success.
Consistently analyze current state for process improvement.
Implement solutions through effective coordination between internal business units.