Client Program Manager

Etherio•Atlanta, GA

35d

About The Position

You’ll be one of the primary day-to-day owners of our clients’ training program operations. You’ll manage registration reports, coordinate travel and onsite logistics, handle vendor partners, and resolve issues in real time so attendee experiences are seamless. You’ll also keep data clean, reporting tight, and continuously look for ways to improve how we deliver.

Requirements

Primary day-to-day ownership of client training program operations.
Management of registration reports.
Coordination of travel and onsite logistics.
Handling of vendor partners.
Real-time issue resolution for seamless attendee experiences.
Data maintenance and reporting.
Continuous improvement of delivery methods.
Strong relationships with hotels, transportation, and food vendors.
Support for rate/terms negotiations and service delivery.
Conducting unannounced service checks and driving corrective actions.
Maintaining data for invoicing with accurate headcounts, room nights, and change logs.
Tracking program SLAs, budgets, and timelines.
Risk flagging and mitigation plan execution.
Collaboration on special assignments and cross-functional projects.
Contribution to SOPs, playbooks, and continuous improvement.

Responsibilities

Coordinate end-to-end logistics: air, ground transportation, and hotel blocks; manage rooming lists and cut-off dates.
Produce accurate reporting: daily/weekly registration dashboards; rooming lists; monthly, quarterly, and annual program reports.
Prepare participant materials: name badges, agendas, welcome communications, travel itineraries.
Communicate clearly with participants and hotels to confirm accurate travel, room, and program details.
Deliver high-satisfaction support: troubleshoot and resolve participant issues with speed, empathy, and program knowledge.
Manage vendors and partners: maintain strong relationships with hotels, transportation, and food vendors; support rate/terms negotiations and service delivery.
Conduct unannounced service checks to assess vendor performance; document findings and drive corrective actions.
Maintain data and support invoicing with accurate headcounts, room nights, and change logs.
Track program SLAs, budgets, and timelines; flag risks early and execute mitigation plans.
Collaborate on special assignments and cross-functional projects as needed.
Contribute to SOPs, playbooks, and continuous improvement across tools and workflows.