Client Program Manager (Florham Park, NJ) - Telecommuting Permissible

A.P. Moller - Maersk • Florham Park, NJ

1d • $114,982 - $133,000 • Remote

About The Position

Maersk Logistics & Services USA, Inc. is seeking multiple Client Program Managers to collaborate with sales and account teams on joint account strategies, roadmaps, and growth initiatives. The role involves leading global and regional operational client teams to ensure consistent service execution, managing key customer stakeholder relationships, and driving customer satisfaction through various programs. The Client Program Manager will identify and convert Value Creation ideas, ensure customer KPIs align with expectations and Service Level Agreements, manage escalations, and oversee operational deliverables such as business reviews. This position also supports capability building and knowledge sharing within Customer Program Management. Telecommuting is permissible.

Requirements

• Bachelor’s degree or foreign equivalent in Business Administration or a related field.
• Five years (60 months) of experience in the job offered or in any position in which the required experience was gained.
• Five (5) years of work experience with operational management using business improvement and lean tools including RACI matrix, 5Whys, Fishbone Diagram, Failure Mode and Effects Analysis, Value Stream Mapping, Visual Kanban board, data analytics, and automation on invoice repetitive checks.
• Five (5) years of work experience with risk management including identifying risk of potential business loss, transportation delays, regulatory changes, and IT and Cyber incidents.
• Five (5) years of work experience conducting cross-team collaboration with logistics, IT, global operations, and finance teams for shipment routing and rerouting, ERP system integration, ensuring compliance documentation is maintained, and invoice monitoring and optimization.
• Five (5) years of work experience using Power BI and Excel to create KPI dashboards to support business reviews, for customer SLAs tracking, revenue flow optimization, and monitor on-time delivery with root-cause analysis of issues.
• Five (5) years of work experience using Scenario modeling to quantify financial impact of shipping delays and proposing contingency plans and escalation processes.

Responsibilities

• Collaborate with sales and account teams to build joint account strategies, roadmaps, and growth initiatives.
• Lead global and regional operational client teams (Customer Experience, Delivery, and other business units) to ensure consistent service execution.
• Manage key customer stakeholder relationships and internal stakeholder engagement plans.
• Drive customer satisfaction through KPIs, Net Promoter Score (NPS), and Voice of the Customer programs.
• Identify and convert Value Creation ideas into initiatives that benefit both customer and company.
• Ensure customer KPIs are aligned with expectations and Service Level Agreements.
• Manage escalations and hold teams accountable to mitigate risks to business retention.
• Oversee operational deliverables such as Monthly and Quarterly Business Reviews.
• Conduct meetings on performance, strategy, projects, and growth plans.
• Update and maintain Standard Operating Procedures.
• Support capability building, knowledge sharing, and lead initiatives within Customer Program Management.

Benefits

• Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.
• Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
• We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
• We are happy to support your need for any adjustments during the application and hiring process.
• If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level