Client Portfolio Manager

Allied Universal • Tallahassee, FL

1d

About The Position

Allied Universal is hiring a Client Portfolio Manager to collaborate with the Branch/General Manager in overseeing employees and operational activities at all locations associated with an assigned client portfolio. The role drives profitable business growth by providing high-quality service to customers and fostering an exceptional employee experience in alignment with the company’s iCARE Leadership approach.

The Client Portfolio Manager leads and develops Account Managers, builds strong client relationships, oversees operational performance and safety, and works with branch leadership and sales to improve financial results and grow business within existing client operations.

Requirements

• Meet one of the following education and experience pathways: bachelor’s degree in criminal justice, business, or a related field; associate’s degree in one of these fields plus three years of management experience in a high-volume workforce environment or service industry; or high school diploma plus five years of such management experience.
• Hold a current driver’s license if driving a company or personal vehicle for business purposes, such as client visits or networking events.
• Have at least one year of experience driving operational and/or financial metrics and demonstrate strong financial acumen.
• Have at least two years of experience successfully building and developing teams.
• Demonstrate leadership skills that foster teamwork, innovation, agility, client relations, and results.
• Be able to collaborate across multiple business units and regions to support client growth and satisfaction.
• Demonstrate results-oriented problem-solving that meets client and employee needs while running a profitable business.
• Be proficient with web-based applications and computer systems, including Microsoft Office and Business Intelligence tools for metrics analysis, reporting, automation, and presentations.
• Demonstrate networking skills and a commitment to safety and trust through participation in local community, client, and industry events.

Nice To Haves

• Law enforcement, military, contract security services, or proprietary security services experience.
• Experience managing a dispersed workforce in a multi-location operation.

Responsibilities

• Lead and mentor Account Managers through coaching, support, recognition, and accountability.
• Foster a collaborative and inclusive work environment that promotes teamwork, open communication, and professional development.
• Build, maintain, and grow client relationships by understanding security needs and ensuring satisfaction.
• Oversee Account Managers to deliver high-quality service while maintaining industry standards, company policies, and regulatory requirements.
• Analyze, report, and improve operational metrics and KPIs using Allied Universal’s Business Intelligence Platform.
• Identify and mitigate security risks, and develop and implement security protocols, training, and response plans.
• Work with branch leadership to strengthen portfolio financial performance by managing budget allocation, driving revenue growth, reducing non-billable overtime, improving cash collections, and controlling expenses.
• Collaborate with sales to drive organic business growth within existing client operations.

Benefits

• Medical, dental, and vision insurance.
• Basic life and AD&D insurance.
• Retirement plan.
• Disability insurance.
• Eight paid holidays annually.
• Five sick days.
• Four personal days.
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager