Client Portfolio Manager

Allied Universal • Santa Clara, CA

1d • $100,000 - $109,000

About The Position

Allied Universal is hiring a Client Portfolio Manager to collaborate with the Branch/General Manager in overseeing employees and operational activities across all locations associated with an assigned client portfolio. The role drives profitable business growth by delivering high-quality service to clients and fostering an exceptional employee experience in alignment with the company’s iCARE Leadership approach and core values.

Requirements

• Bachelor’s degree in criminal justice, business, or a related field; or an associate’s degree in one of those fields plus three years of management experience in a high-volume workforce environment or service industry; or a high school diploma plus five years of such management experience.
• At least one year of experience driving operational and/or financial metrics and demonstrating strong financial acumen.
• At least two years of experience successfully building and developing teams.
• Leadership skills that foster teamwork, innovation, agility, client relations, and results.
• Ability to collaborate across multiple business units and regions to support client growth and satisfaction.
• Results-oriented problem-solving skills that address client and employee needs while running a profitable business.
• Proficiency with web-based applications and computer systems, including Microsoft Office and Business Intelligence tools for metrics analysis, reporting, automation, and presentations.
• Dynamic networking skills and commitment to safety and trust through participation in local community, client, and industry events.
• Current driver’s license if driving a company or personal vehicle for business purposes, such as client visits or networking events.

Nice To Haves

• Law enforcement, military, or contract or proprietary security services experience.
• Experience managing a dispersed workforce in a multi-location operation.

Responsibilities

• Lead, coach, support, and recognize Account Managers while fostering accountability, teamwork, open communication, inclusion, and professional development.
• Build, maintain, and grow client relationships by understanding security needs and ensuring satisfaction.
• Oversee Account Managers and portfolio operations to deliver high-quality client service while maintaining industry standards, company policies, and regulatory requirements.
• Analyze, report, and improve operational metrics and KPIs using Allied Universal’s Business Intelligence Platform to maximize efficiency and productivity.
• Identify and mitigate security risks; develop and implement security protocols, training, and response plans.
• Work with branch leadership to improve financial performance by managing budget allocation, growing revenue, reducing non-billable overtime, improving cash collections, and controlling expenses.
• Collaborate with sales to drive organic growth within existing client operations.

Benefits

• Medical, dental, and vision insurance.
• Basic life and AD&D insurance.
• Retirement plan.
• Disability insurance.
• Eight paid holidays annually.
• Five sick days.
• Four personal days.
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED